Senior Specialist: Digital Insight

2 weeks ago


Midrand, South Africa Vodafone Full time

**Role purpose**:
As a senior specialist in digital channel insights and analytics, you are required to deliver actionable reporting and insights to influence business decision-making and to track and optimise digital customer behaviour, experience and revenue. You will be required to deliver performance and operational QlikSense apps, and insights, as well as periodically prepare and present advanced analytics and insights in a clear and concise way to business stakeholders and executive management (Vodacom and Vodafone Group).

**Your responsibilities will include**:
Lead requirements gathering discussions with key business stakeholders to identify analytics needs and desired outcomes
Conduct exploratory and in-depth data analytics using SQL, Qlik and adobe
Perform complex analysis on customer characteristics and behaviour to identify opportunities and influence positive customer engagement
Create analytical apps in QlikSense that generate insights Business needs to drive effective decision making and deliver actionable insights, on a team, product and Vodafone group level
Utilising business, data and analytics in-depth understanding to drive actions to improve data quality and assurance at development level

Must have technical / professional qualifications:
Bachelors or honours degree in mathematics, statistics, informatics or similar degree
QlikSense proficiency required
Python and BDP an advantage

Core competencies, knowledge and experience:
At least 5 years working experience in an analytics or reporting related role with advanced SQL skills
Telecommunications experience will be an advantage
Excellent presentation and communication skills are essential
Advanced SQL query writing skills essential
Advanced Excel and Power Point skills essential (VBA and macro experience will be an advantage)

Closing date for Applications**:03 July 2023.**

The base location for this role is, **Midrand, Vodacom Campus.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.



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