Operations Controller
1 week ago
1. Manage Client Relationships
- Liaise with clients at every level, i.e. transport allocations, vessel bookings, warehouse updates, vessel updates, rate requests and any other issues or requirements pertaining to shipments.
- Maintain client relationships through regular and professional communication.
2. Administration
- Ensure all files and jobs are created timeously with all relevant information captured on the system.
- Ensure all instructions are completed with all the necessary requirements received and sent out timeously to all relevant parties.
- Arrange accurate and complete documentation at every required stage.
- Ensure cargo allocations are checked and correct corresponding customs documentation is received or issued.
- Ensure all reports are checked for accuracy and any inconsistent information is queried and investigated.
- Ensure client invoices are checked and costed timeously and the correct rates have been charged.
- Ensure supplier invoices are checked and costed timeously and the correct rates have been charged.
3. Logistics Management
- Plan and coordinate transport and bookings with nominated transporters.
- Ensure all tracking of trucks / containers / vessels is checked and monitored daily. Any delays must be queried or addressed.
- Liaise with border clearing agents and ensure all documentation and instructions have been provided to avoid delays.
- Ensure warehouses and delivery points are updated on expected cargo arrivals and dispatched within a reasonable timeframe.
- Monitor and communicate with transporters and warehouses regularly to ensure any delays or potential issues are dealt with timeously.
4. Processes and Procedures
- Ensure all company and department specific policies and procedures are deployed throughout your area of responsibility.
- Ensure all instructions from line manager are followed & all salesforce requirements are met.
**Requirements**:
At least 3 years relevant experience in our specific industry
Good time management skills
Accuracy and efficiency
Ability to work independently and within a team
Sound knowledge of Microsoft Excel
Salesforce Systems Knowledge (would be beneficial)
Matric (industry relevant qualification would be beneficial)
**Salary**: R15,000.00 - R20,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Certificate (preferred)
**Experience**:
- Operations Control: 3 years (preferred)
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