Operations Controller

6 days ago


Johannesburg, South Africa Resonance HR (Recruitment Agency) Full time

**Operations Controller**

The Operations Controller is responsible for the execution of all road transport transactions from order receipt to successful delivery. The Operations Controller must ensure that client expectations are met and exceeded, whilst being mindful of the Company’s own requirements and key performance measurements.

**Duties & Responsibilities**
- This role will be responsible for coordinating, planning and control of daily loads.
- Proactively plan and source vehicle capacity to meet daily, weekly and or contractual requirements
- Evaluate and understand each customer’s needs and service requirements prior to execution.
- Build relationships with subcontractors to assist with capacity loads.
- Where required, secure return loads to optimise routes.
- Plan, expedite and monitor all loads from arrival at loading point till delivery completion. Monitor and escalate delays for timeous deliveries.
- Send pre-alert documentation to the respective agents and clients.
- Adhere to client expectations, i.e., loading and offloading times, load instructions and providing regular stakeholder feedback tracking status updates.
- Perform administrative tasks such as POD reconciliations; in-transit claim investigations.

**Desired Experience & Qualification**
- Matric, a tertiary Logistics or Supply Chain qualification will be an advantage.
- Essential minimum experience required:

- 1-3 years’ experience in a transport environment.
- Experience in cross border operations will be advantageous.
- Sound and proven skills in Planning, Organizing, Directing, Controlling & Monitoring.
- Knowledge of SADC countries and requirements will be advantageous.
- Microsoft Office suite proficiency, specifically Outlook, Excel and Word.
- Good interpersonal skills for client and subcontractor account management

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (preferred)

**Experience**:

- Transport environment: 3 years (required)
- Cross Border: 1 year (required)
- Microsoft Excel: 2 years (required)



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