Project Manager and Process Coordinator

3 weeks ago

Johannesburg, South Africa StepWise Recruitement Full time

An exciting opportunity exists with a Healthcare IT company in Johannesburg for a Project Manager and Process Coordinator. This role entails managing projects from the core services teams and collaborating with key stakeholders across the business, with a focus on Agile methodologies and processes.

**Roles and Responsibilities**:
From a Project Management perspecitve, managing several concurrent high visibility projects using agile methods in a fast-paced environment that may cross multiple business divisions and may play a number of different roles in actual practice:

- At an enterprise level, leading and managing large, complex enterprise-level projects consisting of multiple Agile teams as well as integrating with other activities outside the scope of the Agile teams;
- At a team level, playing a consultative role to help put in place the appropriate people, process, and tools as well as coaching members of the team to optimize the efficiency of the team;
- In situations that require a hybrid Agile approach, using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort to achieve the project goals within designated project constraints.
- **Project Planning and Management** - Define the project scopes and schedules while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports and manage risks and issues.
- **Team Management **- Assist in team development while holding teams accountable for their commitments; removing roadblocks to their work whilst leveraging organizational resources to improve capacity for project work.
- **Product Owner Support** - Support the Product Owners/Managers in managing expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
- **Team Building** - Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, while encouraging a sustainable pace with high-levels of quality for the team

From a Process Coordinator perspective, define and manage a well-defined project management processes and champion ongoing process improvement initiatives to implement best practices as well as the coordination of ITSM Tool workflows and several ITIL processes such as:

- Incident Management
- Request Management
- Change Management
- Problem Management
- Configuration Management
- Asset Management

**Job Requirements**:
**Knowledge and Skills**
- Outstanding organizational skills, especially the ability to prioritize. Must be able to focus on the project’s critical components and ignore unnecessary or distracting work
- The ability to not only remain calm but to actually thrive under pressure
- Excellent communication skills, essential for collaborating with teams and talking with management and other non-team individuals
- The ability to work well with others
- Superior critical thinking capabilities, including the ability to think on your feet
- Showing a comfort with quickly changing priorities, plus a highly developed adaptability and flexibility
- A strong familiarity with various Agile and Scrum elements, including Agile planning and Agile project management with Scrum
- Working understanding of Networking principles and methodologies
- Attention to detail, evaluating, documenting and logging of calls on the ITSM Tool

**Qualifications and Experience**
- Tertiary degree strongly preferred
- Formal project management qualification ie official certification and training in Project Management
- Agile or Prince II certified (ScrumMaster / PMI-ACP / KanBan / SAFe, etc.)
- Formal ITIL V3/4 training and certification
- Experience in Healthcare domain strongly preferred
- Experience in system integration projects and technical environments required
- Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
- A proven track record of successfully implementing software or web development projects using Agile methodologies including 8+ years of experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams.
- PMP preferred
- Experience overseeing multi-function project teams with at least 10-15 team members including Developers, Business Analysts, and QA Personnel

**Balanced business/technical background**:

- Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
- Solid understanding of the ITSM Toolsets and processes with process tasks flows and CMDB topology Competencies
- Good communi

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