Receptionist

We have an exciting opportunity available for a Receptionist based at our Support Centre in Kuilsriver. As a member of our dynamic team, you'll be the friendly face and welcoming voice that sets the tone for our organization.

This role will be responsible for providing a professional, efficient, and effective frontline service that will enhance the Ackermans brand through the competent execution of the reception and switchboard functions.

**KNOWLEDGE REQUIRED**:

- Switchboard consisting of multiple lines.

**SKILLS REQUIRED**:

- Excellent language skills (verbal and written) in English another second official language would be advantageous
- Well-groomed and professional manner
- Excellent telephone etiquette and communication skills
- Excellent interpersonal skills with pleasant and friendly demeanor
- Organized with good attention to detail and the ability to multi-task
- Customer services focus both internally and externally

**EXPERIENCE**:
Essential:

- A minimum of two year's relevant experience gained in the managing and operating of a busy switchboard consisting of multiple lines.
- Excellent language skills (verbal and written) in English,
- Proficiency in Microsoft packages (Word, Excel, Power Point & Outlook)

**QUALIFICATIONS**:
Essential:

- Grade 12/ Matric Certificate

Preferred:

- A Secretarial Diploma, or an equivalent qualification

**KEY RESPONSIBILITIES**:

- Switchboard Operation:

- Perform duties in an efficient, professional, and courteous manner.
- Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
- Establish and maintain effective working relationships with co-workers, supervisors and the general public.
- Receives Visitors:

- Greets visitors and performs general administrative duties.
- Welcomes, and alerts appropriate staff member/personal assistant of arrival for pre-arranged appointment.
- Assist security to record all visitors who enter and exit the company in the visitor register.
- Sign for goods received and deliver to the correct departments/individual.
- Monitoring access to the building by visitors
- Access and Cleaning:

- Assist in the monitoring access to the building by visitors.
- Responsible for the neatness of the reception area in ensuring that our guests feel welcome to a clean and tidy office.
- Communicate and liaise verbally and in writing between 3rd parties and relevant staff, respond effectively to request (verbal or written)
- Administration and Office Duties:

- Assist with administration duties as required.
- File data and perform other routine clerical tasks as assigned and for other departments as needed.
- Order and maintain relevant office supplies for the reception area.
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.