Outbound Call Centre Agent

7 months ago

Durban, South Africa Metrofile Recruitment Full time

**Job Advert Summary**:

- We are looking for an experienced outbound call centre representative to market and sell all company products and services. Canvasses telephonically for new business from existing and potential clients to generate sales for the company.

**Minimum Requirements**:

- Diploma in Sales/Sales & Marketing Management/Customer Relationship
- At least 3 years solid experience in outbound sales environment
- Excellent command of the English language
- Computer literate in MS Office Packages

**Attributes**:
**To succeed in this role you must have**:

- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- Must be highly computer literate
- Demonstrate excellent organisational skills
- Must be focused on achieving results
- Customer focused
- Excellent communications skills
- Good listener
- Calm and patient demeanour
- Presenting & Communicating Information
- Writing & Reporting
- Planning & Organising
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures

**Duties and Responsibilities**:

- Generate new leads and increase brand awareness.
- To make outbound calls to existing and potential clients to inform them about all our products and services using scripts.
- Answers questions about products and the company.
- Ask questions to understand customers’ requirements.
- Establish and maintain contact with new and existing clients.
- To educate potential customers on all company products.
- Keep records of calls and sales and note useful information.
- Close sales direct prospects to the field sales team when needed.
- Handle grievances to preserve the company’s reputation by going the extra mile to meet sales quota and facilitate future sales.
- Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
- Maintains a current and updated database on all clients in own portfolio.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across the allocated Portfolios.
- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
- Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
- Classify hot, warm, cold leads based on their need, budget or decision-making capabilities.

**What we offer**:

- Market related salary and performance incentives
- All permanent team members required to join the company's provident fund and risk benefit
- Monthly health screening and access to counselling support services
- Attractive leave benefits
- Recognition of long service
- Internal promotions encouraged
- Leadership and employee development training programmes managed by our Training Department
- Continuous self development encouraged
- Clear mission and strategic direction
- Our values are ingrained in our business
- Collaboration and agility
- Customer centricity
- High performance culture
- Recognition and rewarding of high performers

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