Outbound Call Centre Agents

3 days ago


Durban, South Africa M&M Staffing Solutions Full time

Our Durban based client in the Financial Services sector is looking to employ Outbound Call Centre Agents to sell various life assurance products. This opportunity exists within the Sales Department and reporting to the Call Center Team Manager. The successful individuals will provide high quality of sales.

**MINIMUM REQUIREMENTS**:

- Minimum Grade 12/Matric Certificate
- Computer Literacy is essential
- 2 years telesales and/or call center experience
- RE Certification/Qualification (advantageous)

**JOB SPECIFICATION**:

- Sell life assurance products at call center level
- Accurately identify insurance needs by asking effective questions and listening attentively
- Match product benefits to customer needs
- Gain commitment to recommended action around buying an insurance product
- Handle objections and overcome them with ease
- Explain features, advantages of policies and/ products to promote a sale
- Source new clients to generate leads and meet targets
- Ensure records of all conversations in our call center database in a comprehensible way.
- Follow Communication “scripts” when handling different topics
- Action all customer requests and retain existing customer by identifying cross sell and upsell opportunities
- Manage premium collection rate to target levels
- Comply with non-advice selling in line with FAIS/FSCA
- Follow up - must be able to establish procedures to monitor that, which has been promised and delivered. Must be able to call out and convert quotes into sales.

**COMPETENCIES: (Knowledge, skills and abilities)**
- Excellent sales, negotiation and persuasion skills
- Good report writing, data capturing and interpersonal skills
- Flexibility - show positive response to change. Must be a fast learner and able to work under extreme pressure.
- Customer oriented and attention to detail is essential

**Job Types**: Full-time, Permanent

**Salary**: From R2,000.00 per month

Application Question(s):

- Are you computer literate?

**Education**:

- High School (matric) (required)

**Experience**:

- Telesales or Call Centre: 2 years (required)


  • Call Centre Agents

    3 months ago


    Durban, South Africa International Call Group Full time

    As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...

  • Call Centre Agents

    3 months ago


    Durban, South Africa International Call Group Full time

    As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...


  • Durban, South Africa Opinex Contact Centre Full time

    Looking for hungry, outbound telesales agents for a very exciting position at Opinex Contact Centre. Basic, plus commission. Monday to Fridays only, no weekends. Must have a minimum of 6 months outbound telesales experience. **Job Types**: Full-time, Temp to perm Contract length: 6 months **Salary**: From R4,000.00 per month COVID-19 considerations: All...


  • Durban, South Africa Tower Group Full time

    OUTBOUND CALL CENTRE AGENTS Our client, based in Umhlanga, is seeking experienced outbound call centre agents to join their team.Applicants MUST have a minimum of 6 months recent experience within an outbound call center, specifically motor vehicle insurance (comprehensive cover) within the last two years. Any applications without the specific selling...


  • Durban, South Africa TOWER GROUP (PTY) LTD Full time

    A well established Client of ours based in Umhlanga is in need of Call Centre Agents. **REQUIREMENTS**: 1. 1 Year International Experience (Non-Negotiable) 2. 1 Year Strong Outbound Experience (Non-Negotiable) 3. Available immediately 4. Strong Telephone Etiquette Working Hours: Monday to Friday 10:30am to 21:00pm **Job Types**: Full-time, Temp to...


  • Durban, South Africa Universal Call Centre Pty Ltd Full time

    **Local and International sales agents** **Do you have Call centre sales experience?** **Are you looking for a better opportunity to earn more commission ?** **We are hiring for various sales campaigns at UCC** **Requirements: 6 months call centre sales experience** **Sales driven, self-motivated, well spoken** **Matric / NQF level 4** **We...


  • Durban, South Africa MTS cc Full time

    Our growing organization is currently seeking Outbound Call Centre Agents to join our winning team. *Contacting potential or existing clients to market our Local products & services telephonically *Making cold calls to leads and generating sales *Meeting Daily, Weekly, Monthly KPI/targets *Excellent Telephone etiquette *Time management Skills *Strong...


  • Durban, South Africa MTS cc Full time

    Our growing organization is currently seeking Outbound Call Centre Agents to join our winning team. *Contacting potential or existing clients to market our Local products & services telephonically *Making cold calls to leads and generating sales *Meeting Daily, Weekly, Monthly KPI/targets *Excellent Telephone etiquette *Time management Skills *Strong...

  • Call Centre Agent

    7 days ago


    Durban, South Africa BARAKA GROUP Full time

    **Job Opportunity: Outbound Sales Call Centre Agent at Baraka Group** **Location**: 21 Field Street, Zumaysha Building, Durban Central, 4001 **Position Type**: Full-time **About Baraka Group**: Baraka Group is South Africa's leading debt management company, specializing in providing debt solutions to consumers who are financially stressed. Our mission is...


  • Durban, South Africa International Call Group Full time

    Are you passionate about delivering exceptional sales service? Do you thrive in a dynamic and fast-paced environment? We're looking for enthusiastic individuals to join our team as Call Center Sales Agents. Position: Sales Agents Location: 15 Fairways Avenue, Mount Edgecombe, Business Park, Estate 2 Responsibilities: • Handle outbound customer calls with...


  • Durban, South Africa AllLife Insurance Full time

    We are looking for **Outbound Call Centre Agents** who are energetic, self-managed, self-motivated, target driven and money hungry, we want the best of the best to join our team. - **Choose a career that will change your life.**_ **CANDIDATE PROFILE** - Matric - Clear Criminal and Clear Credit Record - FAIS Accredited/RE5 Advantage - Reside in Durban and...


  • Durban, South Africa Universal Call Centre Full time

    **Are you a skilled communicator with experience in customer service or sales?** Universal Call Centre is hiring **UK Appointment Booking Agents** to join our dynamic team. If you have a passion for delivering exceptional customer service and thrive in a target-driven environment, we want to hear from you! **Key Responsibilities**: - Making outbound calls...

  • Call Centre Agent

    2 months ago


    Durban, South Africa Talksure Full time

    At Talksure we are all about #wantmore. More commission, incentive bonuses and more career growth opportunities. With our commission and bonus structure, our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great support structure and even better earning potential. **Job Requirements**: -...


  • Durban, South Africa Tower Group Full time

    Tower Group is in search of motivated and customer-focused individuals to join our Client's team as International Call Centre Agents. **Position Overview**: As an International Call Centre Agent, you will play a pivotal role in ensuring a positive customer experience for our international clientele. You will be responsible for handling inbound and outbound...


  • Durban, South Africa HOT Funerals (Pty) LTD Full time

    Driving sales by effectively calling clients. - Achieving sales targets and converting outbound leads. - Ensuring your product knowledge is passed on to clients. - Self-motivated and confident individual who is able to work as part of a... **Job Types**: Full-time, Permanent **Salary**: From R2,500.00 per month **Experience**: - Telesales/ Call Centre...


  • Durban, South Africa Exhilarate Full time

    Start Your Sales Career in 2025 with Exhilarate Call Centre Amanzimtoti, Durban!Exhilarate Call Centre, a leading player in the sales industry, is expanding its team in Amanzimtoti, Durban! Were looking for driven, experienced sales professionals ready to grow and excel in a fast-paced, rewarding environment. With full training, uncapped earning potential,...


  • Durban, South Africa Debt Solutions SA Full time

    Debt Solutions SA is looking for driven and passionate Debt Review Outbound Sales Agent, focusing on connecting with potential clients struggling with debt. **Key responsibilities**: - Cold-calling prospective clients to promote Debt Review services - Generating leads for business growth **Requirements**: - Matric Certificate - Clear ITC and criminal...


  • Durban, South Africa Elico International Full time

    **We are growing! We are looking for call center consultants to join our dynamic team, to Work from anywhere!** **Requirements**: - Do you have 2 years minimum outbound call centre experience or 2 years of sales? **(Compulsory)**: - **Do you have your own laptop or desktop (Compulsory)**: - **Do you have uncapped WIFI ( Must be ADSL/Fibre)...


  • Durban, South Africa Cartrack Full time

    Advert reference: cartr_000264 Advert status: Online **Position Summary**: **Industry**:Automotive Sector **Job category**:Sales and Purchasing **Location**:Durban **Contract**:Permanent **Remuneration**:Basic benefits commission **EE position**:No **Introduction**: Are you a go-getter, motivated to achieve results and up for a challenge? Do you have...

  • Call Centre Agent

    7 days ago


    Durban, South Africa Tower Group Full time

    **CALL CENTRE AGENT - **_INSURANCE _** **MUST HAVE FAIS & RE** *** - Managing large amounts of inbound and outbound calls in a timely manner - Following call center “scripts” when handling different topics - Identifying customers’ needs, clarify information, research every issue and providing solutions - Seize opportunities to upsell products when...