Fraud Floor Manager
4 days ago
Job Overview**Date Posted**:
Posted 1 day ago
**Location**:
Cape Town, Western Cape
**Job Title**:
Fraud Floor Manager
**Salary Type**:
Negotiable**Education Level**:
High School / Matric**Job Level**:
Intermediate**Required Experience**:
3 - 5 Years
Fraud Floor Manager - Cape Town
A Fraud Floor Manager position is available in Cape Town, Western Cape, South Africa.
**Purpose of the Role**:
To manage and maintain the operations team of the Central Fraud team and develop the department.
**Key Responsibilities - Fraud Floor Manager**:
- Responsible for supervising the general operations of the teams
- Act as an escalation resource for cases that require more in-depth investigation and knowledge
- Assist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processes
- Assist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and procedures
- Meet set targets personally and for the team
- Together with the department Trainer, contribute to training and development of the team
- Monthly Team feedback sessions and managing progress of each individual team member.
- Monitor team performance, KPIs and SLAs and motivate the team to achieve goals
- Providing advice, guidance, and support to all individuals of the team
- Train and appraise individual team members to ensure targets are met
- Grooming the team on all process areas and regularly working towards expanding their knowledge base
Regular reporting and escalation to Management about team progress and any concerns that require their attention.
- Allocation of work based on business and management requirement. Ensuring that all tasks as being record, performed, and updated
- Ensuring adherence to all internal process documents and policies
**Requirements - Fraud Floor Manager**:
- Experience of working in an ecommerce business
- Experience of working in risk & fraud mitigation function and understanding the regulatory requirements.
- Experience in handling & mentoring people and holding healthy discussions.
- Experience in documentation and effective communication
- Effective business decision making skills, be able to think on your feet
- Excellent computer proficiency (MS Office - Word, Excel and Outlook)
- Leadership experience, handling people and their work
- Experience in working for an international contact centre
- Ability to work in different shifts
- Ability to work in a multi-dimensional environment
- Grade 12 or equivalent
-
Fraud Operations Manager
2 weeks ago
Cape Town, South Africa BNP Paribas Full timeFRAUD OPERATIONS MANAGER (JOB NUMBER: OPERATIONS MANAGER) - Minimize Fraud losses in line with agreed range - To ensure the Fraud Department performs according to operational plans, goals and within budget - Ensure productivity is optimized through hands-on management of the team and introduction of best practices - Update and maintain Fraud Knowledge...
-
Head of Fraud
4 weeks ago
Cape Town, South Africa Job Crystal Full time**Overall Purpose of the Role**: **Experience and Skills Required**: - Minimum of 5 years' experience effectively managing fraud strategies with a proven track record of implementing appropriate adjustments to strike a balance between fraud prevention and customer experience. - Thorough knowledge of fraud prevention methodologies, industry best practices,...
-
Fraud Analyst
4 weeks ago
Cape Town, Western Cape, South Africa VHRS Full timeRole Name: Fraud AnalystReports to: Fraud Operations ManagerLocation: Cape Town, South AfricaRole Overview:The Fraud Analyst will play a crucial role in detecting, investigating, and preventing fraudulent activity across the sportsbook and casino platforms. The ideal candidate will be responsible for monitoring transactions, analysing player behaviour,...
-
Fraud Analyst
2 weeks ago
Cape Town, South Africa Flash Full time**RESPONSIBILITIES**: Work closely with the Data Science Manager and software developers to build and maintain the bespoke Fraud Management System, including: - Daily health checks of fraud detection rules, alert queues and fraud rule optimization - Identifying new datasets that can be leveraged to improve the detection processes and strengthen the overall...
-
Fraud Agent
2 weeks ago
Cape Town, South Africa Initiate International Full timeAre you a **Fraud Agent** looking for an exciting new career opportunity in Cape Town? Keep reading! A global online casino and sportsbook company that are launching their new product in South Africa are looking for you! You will be responsible for the prevention and detection of potential fraud across all payment channels. If you have previous experience as...
-
Fraud Officer
2 weeks ago
Cape Town, South Africa Flash Full time**RESPONSIBILITIES**: Responsible to develop and implement best in class Fraud detection & prevention strategies, frameworks and processes for the Flash Group Responsible to assist in ensuring compliance to internal processes and policies, applicable laws and regulations, across the group. Responsible to develop fraud prevention strategies that are in line...
-
Senior Fraud Specialist
5 days ago
Cape Town, South Africa Quidax Full time**About the Job** We are looking for a Fraud Specialist to efficiently and effectively manage fraud-related issues. This role is primarily responsible for developing and implementing action plans to detect fraudulent activities in the organization. **If you are a detail-oriented individual with a strong analytical mindset and a passion for combating fraud,...
-
Restaurant Floor Manager
6 days ago
Cape Town, South Africa Global Connect Recruitment Full timeRestaurant Floor Manager - Cape Town Job Description: The Floor Manager is responsible for the day-to-day operation and management of the restaurant, as well as help in catering operations. - Providing excellent customer service to guests and excellent leadership to employees - Enforce and monitor all health, safety, and sanitation standards in their area -...
-
Fraud Intelligence Lead
5 hours ago
Cape Town, Western Cape, South Africa Network International Full time**Job Summary**We are seeking an experienced Fraud Risk Manager to join our team at Network International. In this role, you will be responsible for managing and mitigating fraud risk across various business channels.Develop and implement comprehensive fraud risk management strategies.Collaborate with cross-functional teams to ensure seamless execution of...
-
Risk Management Specialist
5 hours ago
Cape Town, Western Cape, South Africa Network International Full time**Job Overview**Network International is seeking a highly skilled Fraud Risk Manager to lead our fraud risk management efforts. As a key member of our team, you will be responsible for implementing strategies to detect and prevent fraudulent transactions, minimizing financial losses to the organization.Identify and assess potential fraud risks and develop...
-
Fraud & Risk Manager (Sportsbook) - Gaming
7 days ago
Cape Town, South Africa Initiate international Full timeAre you a **Fraud & Risk Manager (Sportsbook)** looking for an exciting new career opportunity? Keep reading! A leading PAN African online betting platform are looking for you to join their team in **Cape Town**. If you have an eye of a hawk, a nose of a bear that can smell something ‘fishy’ from miles and strong business acumen, then this **job** is...
-
Fraud Team Leader
1 week ago
Cape Town, South Africa BNP Paribas Full timeFRAUD TEAM LEADER (JOB NUMBER: FRAUD TL 150523) **Main purpose** **Key Responsibilities** - Minimize Fraud losses in line with target range - Agree set goals with team members covering performance, quality and development areas relating to Prevention, Detection, Resolution and Inbound fraud functions (“Fraud Functions”) - Monitor live queues to ensure...
-
Floor Manager
1 week ago
Cape Town, South Africa Prashad Cafe Full timeAs a Floor Manager at Prashad Cafe, you will play a pivotal role in ensuring the smooth operation of Rondebosch or Constantia branch. You will be responsible for overseeing all front-of-house operations, managing staff, and ensuring that our guests receive impeccable service at all times. **Key Responsibilities** - **Staff Management**:Supervise and train...
-
Floor Manager
4 days ago
Cape Town, South Africa Sportsmans Warehouse Full time**Floor Manager - Tygervalley** We are seeking an experienced and energetic Floor Manager for our Tygervalley Branch. **Key Responsibilities**: - Sales Generation - Service Excellence - Store and Merchandising Standards - Stock Management - Staff Management - Protection of Company Assets **Key Competencies**: - Communication - Problem solving - Business...
-
Floor Manager
3 days ago
Cape Town, South Africa Addis in Cape Ethiopian Restaurant Full timeSupervising Staff Scheduling shifts, assigning tasks, and ensuring that employees understand their roles. Provide, guidance, support, and training to staff members to maintain high standards of performance and customer service. Customer Engagement Address customer inquiries, resolving complaints, and ensuring a positive customer experience. Maintain a...
-
Senior Fraud Risk Consultant
5 hours ago
Cape Town, Western Cape, South Africa Network International Full time**Job Description**Network International is seeking an experienced Fraud Risk Manager to join our team. As a key member of our fraud risk management department, you will be responsible for detecting and preventing fraudulent transactions, minimizing financial losses to the organization, and providing support in achieving department and organizational...
-
Floor Manager
7 days ago
Cape Town, South Africa Fashion Fusion PTY Ltd Full timeFloor Managers spend a lot of time on the shop floor, working alongside the team, keeping our customers happy and ensuring the store is hitting its targets. They take pride in their team, developing them and leading from the front, as if running their own business. This is your opportunity to build a career in a company that’s growing year on year,...
-
Leadership Role in Fraud Management
5 hours ago
Cape Town, Western Cape, South Africa FinChoice Full timeAbout the RoleThis leadership position offers an exciting opportunity to lead a high-performing team of fraud agents, driving business outcomes and ensuring the delivery of key performance targets. As a Fraud Team Leader, you will be responsible for guiding and motivating your team to achieve operational excellence and deliver exceptional results.
-
Head of Fraud Prevention
5 hours ago
Cape Town, Western Cape, South Africa FinChoice Full timeKey ResponsibilitiesLead and manage a team of fraud agents to ensure achievement of key performance indicators (KPIs) and quality standards.Develop and implement effective strategies to improve fraud management, reduction, and avoidance.Mentor and coach team members to enhance their skills and knowledge, promoting a culture of continuous learning and...
-
Head of Fraud
2 weeks ago
Cape Town, South Africa Initiate international Full timeWe have an exciting** job** opportunity for an experienced **Head of Fraud** to join an established casino provider that is expanding its **Cape Town** operations. This role would task you with building a robust fraud strategy and smooth, payments process for their customers across a new and exciting gambling platform. You would also be involved with...