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Fraud Analyst
1 month ago
Reports to: Fraud Operations Manager
Location: Cape Town, South Africa
Role Overview:
The Fraud Analyst will play a crucial role in detecting, investigating, and preventing fraudulent activity across the sportsbook and casino platforms. The ideal candidate will be responsible for monitoring transactions, analysing player behaviour, setting up fraud detection rules, testing false positives, and leveraging fraud detection tools to ensure compliance with regulatory requirements and mitigate risk exposure.
Key Responsibilities:
1. Fraud Detection & Prevention:
- Monitor and analyse real-time transactions and betting patterns for suspicious activity.
- Investigate potential fraud cases, including bonus abuse, money laundering, account takeovers, multi-accounting, and arbitrage betting.
- Set, test, and refine fraud detection rules to improve accuracy and reduce false positives.
- Identify emerging fraud trends and proactively develop countermeasures.
- Use fraud detection tools and risk management platforms to review flagged transactions and take necessary action.
- Work closely with AML (Anti-Money Laundering) and Responsible Gaming teams to ensure compliance with regulatory requirements.
2. Fraud Reporting & Tools Management:
- Utilise fraud detection and reporting tools
- Analyse reports and dashboards to track fraud trends and recommend security enhancements.
- Assist in producing fraud prevention reports and documentation for internal stakeholders.
- Maintain compliance with FICA, AML, and responsible gaming laws in South Africa.
3. Transaction & Chargeback Management:
- Review deposit and withdrawal patterns to identify potential chargeback fraud, stolen card usage, and money laundering activities.
- Work with payment service providers (PSPs) to investigate disputes and fraudulent transactions.
- Take necessary action on flagged transactions, including account suspensions, fund holds, and escalations.
- Collaborate with customer support to educate users on fraud risks and account security.
4. Testing & Continuous Improvement:
- Perform A/B testing on fraud rules to optimise detection rates and minimise false positives.
- Evaluate new fraud detection technologies and recommend improvements.
- Conduct root cause analysis of fraudulent activity and implement enhanced security measures.
- Support risk assessment for new product launches or promotional campaigns.
Requirements & Qualifications:
Essential:
- 2-5 years of experience in fraud prevention, risk management, or online gaming fraud analysis.
- Strong knowledge of chargeback processes, KYC, AML, and regulatory compliance in the iGaming or fintech industry.
- Ability to analyse large datasets, detect patterns, and make data-driven decisions.
- Experience in setting fraud rules and workflows, testing false positives, and finetuning detection mechanisms.
- High attention to detail with excellent problem-solving and analytical skills.
- Proficiency in using SQL, Excel, and fraud analytics dashboards.
- Strong communication skills with the ability to escalate fraud cases to management and liaise with external fraud teams.
Preferred:
- Experience in sports betting, online casino, or financial services fraud detection.
- Familiarity with bonus abuse detection, responsible gaming policies, and antiarbitrage strategies.
- Knowledge of scripting languages such as Python for fraud data analysis is a plus.
- Certifications in fraud risk management (e.g., CFE – Certified Fraud Examiner, ICA) are advantageous.
