Manager: Parts Motus Daimler Trucks Gauteng West

5 months ago

Roodepoort, South Africa Motus Corporation Full time

**Position Overview**:
The **Manager: Parts** is responsible for developing and implementingservice standards that will ensure expetional customer service withing the parts warehouse.

APPLICATION REQUIREMENTS:

- Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

**Specific Role Responsibilities**:

- Monitor sales to ensure that emphasis is placed on profitability
- Ensure the sale of all necessary items to support Customer’s requirements
- Ensure that the department achieves budget objectives
- Ensure that stock levels are in accordance with budget
- Ensure that discounts are monitored and that corrective action is taken when necessary
- Control all budgetary spending and ensure that it remains within target
- Discuss significant variations in budget with Dealer Principal
- Monitor all overheads and stock values
- Report to Dealer Principal the debtor’s situation and highlight any variation from Policy
- Operate within purchasing budget (number of weeks’ stock)
- Organize sales promotions to boost sales
- Plan, initiate and promote parts sales events
- Cooperate with other departments in their campaigns
- Draw up and initiate parts marketing plans
- Promote and sell parts by visiting existing and prospective clients
- Ensure that sales staff maintains constant contact with existing and prospective clients
- Maximize accessory sales through New Cars
- Ensure lost sales are been recorded and records utilized
- Hold weekly meetings to discuss opportunities and issues and Sales performance
- Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out
- Examine all major transactions to determine how Customer service may be improved
- Attend to all necessary inquiries promptly, efficiently and timeously
- Ensure absolute clarity in all Customer communications
- Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments
- Ensure that stock levels are promptly and accurately updated
- Monitor Customer credit facilities and ensure due payment
- Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis
- Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them
- Print a B/O report and discuss with staff at least once a week
- Monitor negative stock to ensure accuracy of stock movement, B/O and stock file
- Sign off all credit notes & buyouts
- Follow up on parts bought and not sold
- Establish and maintain the number of adequately trained staff needed to achieve industry standards
- Recruit, select, develop and remunerate staff
- Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results
- Ensure high standards (of all staff) of performance. Checked monthly in relation to set standards
- Maintain training standards and measure costs thereof available
- Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories

**Qualifications and Experience**:

- A minimum of 3-year Parts Manager’s experience is essential.
- Minimum NQF Level 4 Qualification (Matric/Grade 12)
- MBSA C-Management certification is an added advantage
- Valid Driver’s License
- Clear Criminal Record
- Motor industry experience is essential
- Must have excellent verbal communication skill
- Computer literacy is essential

**Skills and Personal Attributes**:

- Customer focused management
- Strong motivational and negotiation skills
- Excellent people management skills
- Focus on driving performance

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