Junior Duty Manager

3 months ago


Camps Bay, South Africa HotelJobs.co.za Full time

**Junior Duty Manager**

Duties include:
**Guest Relations**
- Welcome and acknowledge guests in a friendly and professional manner
- Engage with guests regarding their stay, property services, and area attractions/offerings.
- Ensure that the standards of service excellence and guest satisfaction are met and maintained.
- Effective communication, problem-solving, decision making and conflict management
- Ensure that every guest complaint is handled and solved to the satisfaction of the guest

**Concierge**
- Have good knowledge of Cape Town and surrounding areas
- Be able to recommend tours, activities and restaurants

**Check-in/Check-out**
- Organize and coordinate check-in/pre-registration procedures.
- Process all guest check-ins by confirming reservations in computer system (Semper).
- Process all check-outs.
- Resolve any late or disputed charges and settling account.

**Reservations**
- Process all reservation requests, changes, and cancellations.
- Use sales techniques when assisting guests in making reservations.
- Verify availability of room type, rate, and occupancy before confirming any reservations.

**Reporting**
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

**Teamwork**
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees.
- Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

**Management**
- Manage and lead a team of housekeepers and maintenance staff
- Responsible for managing daily hotel operations

**Required Experience & Qualifications**
- Minimum 1-2 years’ experience working in the service or/and hospitality industry
- Systems - Property Management System, Internet, MS Word/Office, Microsoft excel and Outlook.
- Ability to work within a pressurized environment
- Quality and customer service driven


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