Manager: Service

1 month ago

Vereeniging, South Africa Motus Corporation Full time

**Isuzu Vereeninging** currently holds a vacancy for a Manager:Service.

The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability for the following divisions LCV, Commercial Vehicles and Renault.

**Position Overview**:
**Specific Role Responsibilities**:
**The responsibilities of a Service Manager include the following tasks**:

- Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
- Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
- People Management.
- Supervision of staff, management of performance, discipline and other staff management-related functions.
- Ability to ensure the Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.
- Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.
- Ability to ensure excellence in customer service.
- Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
- Drive Motus Isuzu service core process.
- Custodian of the Service department.
- Cross-functional team player.
- Ensure adherence to the Franchise Agreement.
- To adhere to workshop policies and procedures.
- To adhere to FIC and FAIMS policies.
- To take personal responsibility in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.
- Adhering to Occupational and Safety regulations.

**Qualifications and Experience**:
**Minimum Qualifications and Experience needed**:

- Matric
- Qualified Technician
- Relevant post-matric qualification in Management will be an advantage
- A minimum of 5 years of relevant technical commercial vehicle industry experience is essential.
- A minimum of 5 years of relevant workshop management experience in the LCV, commercial vehicle and Renault industry.

**Other**:

- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Fully computer literate
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.

**Skills and Personal Attributes**:
**Skills**:

- Have sound communication skills in English and the language commonly spoken in the area (speak & write).
- Interpersonal competence; effective at working with people and building relationships.
- Technical, mechanical insight and experience.
- Business-orientated thinking and resource management; basing decisions on business implications and KPIs, focusing on cost-benefit considerations and sustainably handling resources.
- Good financial acumen.
- Systems oriented.
- People management competence, including performance management and employee development & motivation.
- Problem-solving and motor vehicle fault-finding skills.
- Delivering results and meeting customer expectations.
- Coping with pressure
- A team player
- Motivation to perform and achieve results; focusing on solutions and measurable results, striving for outstanding performance, and setting challenging goals.
- Valuing Diversity
- Conflict resolution

**Personal Attributes**
- Committed
- Initiative
- Self-managed and resilient
- Adaptability
- Someone who values and builds relationships.
- Alignment with the brand; acts as an ambassador for the Isuzu brand and passionate about the products.

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