Customer Service
5 months ago
**Title**Customer Service Agent
**Job Type**Permanent
**Location**Gauteng - Vereeniging
**Description**
**Duties and Responsibilities**
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Handles all general and specific telephonic contact.
- Assist walk-in clients
- Conducts preliminary investigations.
- Liaises with relevant parties to resolve complaints.
- Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
- Manage office petty cash, stationery and office consumables
- Supervise the temporary staff
- Compile and submit attendance register and time sheet
- Assist Designated Agent with admin work
- Ensures service levels and performance is maintained in terms of the national Client Mission, Vision and Statement.
**Knowledge / Experience / Skills / Abilities**
- Ability to withstand pressure and provide the clients/customers with above average services
- Must at all times be diplomatic and assertive with customers/clients
- Ability to overcome obstacles, make informed decisions and resolve customer problems
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
- Must be a good team player and achieve objectives as set out by supervisor
- Must be meticulous in carrying out tasks/instructions etc.
- Must have interpersonal and telephone etiquette skills
**Requirements**:
**Qualifications**
- Matric (Grade 12)
- Knowledge and experience of provident funds and Client Services
- Labour related, Client Services, Business related certificate will be advantageous
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, service providers,
- Advance computer literacy
- Query resolution skills
- Customer orientated behavior
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
**Job Types**: Full-time, Permanent
**Salary**: From R10,000.00 per month
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Vereeniging, Gauteng (required)
Ability to Relocate:
- Vereeniging, Gauteng: Relocate before starting work (required)
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