Service Advisor: Non-technical Stellantis

2 months ago

Vereeniging, South Africa Motus Corporation Full time

Motus STELLANTIS VEREENIGING has an opportunity available for a NON-TECHNICAL SERVICE ADVISOR. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers. The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.

**Position Overview**: The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers. The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
**Specific Role Responsibilities**:
**Key Tasks**:

- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answers phones and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.

**Qualifications and Experience**:
**Experience Required**:

- A minimum of 5 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
- Basic technical understanding and background with the Similar brand/s is essential.

**Qualifications Required**:

- Senior Certificate (Grade 12)

**Other Requirements**:

- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.

**Note**: _The hours of work can extend from 07h00 until after the last customer has been attended to for the day which at times can be after 17h30. Saturdays may also be involved._

**Skills and Personal Attributes**:
**Essential competencies (essential for meeting nearly all job objectives)**:

- Communication skills in English (read, write & speak) and other primary languages spoken in the area.
- Interpersonal ability; working with people, relating to others.
- Listening
- Customer orientation
- Planning and organising; monitoring performance and output against expectations/ targets/ deadlines.
- Administration
- Initiative and problem-solving abilities
- Persuading and Influencing
- Delivering results
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Coping with pressure and setbacks; able to work productively in a highly pressurised environment.

**Personal Attributes**:

- Highly self-motivated, energetic and able to maintain a positive outlook.
- Diplomatic
- Patient
- Self-confident
- Determined and resilient
- Ethical
- A curious, quick learner:

- Need to acquire thorough kn

  • Service Advisor: Non-technical

    7 months ago

    Vereeniging, South Africa Motus Corporation Full time

    Motus **Vereeniging Multi **has an opportunity available for a **NON-TECHNICAL SERVICE ADVISOR.** The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is...

  • Sales Executive: Pre-owned Vehicles Stellantis

    4 months ago

    Vereeniging, South Africa Motus Corporation Full time

    The Pre-Owned sales floor at STELLANTIS VEREENIGING has an opportunity available for a PRE-OWNED/ USED VEHICLE SALES EXECUTIVE. The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met. A basic salary and commission structure is being offered for this...

  • Specialist: Technician

    7 months ago

    Vereeniging, South Africa Motus Corporation Full time

    **Purpose** The purpose of the position is to diagnose faults, repair and conduct set vehicle services according to the prescribed standards of the relevant OEM and standard operating procedures. The position aims to deliver high quality technical expertise, thereby honouring the Motus values in terms of exceptional service delivery. **Position...

  • Specialist: Technician

    7 months ago

    Vereeniging, South Africa Motus Corporation Full time

    **Purpose** The purpose of the position is to diagnose faults, repair and conduct set vehicle services according to the prescribed standards of the relevant OEM and standard operating procedures. The position aims to deliver high quality technical expertise, thereby honouring the Motus values in terms of exceptional service delivery. **Position...

  • Technical Sales Representative

    6 months ago

    Vereeniging, South Africa Unique Personnel Full time

    **Job Number** - 72590 **Job Type** - Permanent **Job Title** - Technical Sales Representative **Computer Skills** - CRM,MS Excel,MS Outlook,MS Word **Industry** - Abrasives supplier **City** - Vereeniging **Province** - Gauteng - Sales Representative- Job Brief: - We are looking for a dynamic and results-driven Sales Representative to join a...

  • Service Manager

    1 month ago

    Vereeniging, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our well known automotive dealer client based in Vereeniging currently holds a vacancy for an experienced Service Manager. This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and...

  • Manager: Service

    1 month ago

    Vereeniging, South Africa Motus Corporation Full time

    **Isuzu Vereeninging** currently holds a vacancy for a Manager:Service. The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability for...

  • Customer Service Clerk

    6 months ago

    Vereeniging, South Africa Unique Personnel Full time

    **Job Number** - 70892 **Job Type** - Permanent **Job Title** - Customer Service Clerk **Computer Skills** - MS Excel,MS Outlook,MS Word **Industry** - Manufacturing **City** - Vereeniging **Province** - Gauteng - Customer Service Clerk- Location: Vereeniging- Job Purpose: - Prepare quotations for customers based on the scope of the work to be done....

  • Diesel Technician

    2 months ago

    Vereeniging, South Africa Motus Corporation Full time

    **Isuzu Vereeniging **currently holds a vacancy for a Qualified Diesel Technician. To diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high quality technical expertise to satisfy customers and honour organisational service delivery values. **Position Overview**: **Specific Role...

  • ▷ [3 Days Left] Operational Technical Lead

    1 month ago

    Vereeniging, South Africa iOCO Full time

    We are seeking an Operational Technical Lead who will be responsible for overseeing the day-to-day technical operations within an organization. This role involves coordinating between technical teams, ensuring the smooth delivery of services, and optimizing processes for efficiency and reliability. Skills and Experience Your expertise: - 3-4 years...

  • Bench Supervisor Field and Customer Services

    4 months ago

    Vereeniging, South Africa Rand Water Full time

    **Job Advert Summary**: **Minimum Requirements**: - NQF 8 BSc (Hons.) Degree in Biology / Chemical or Natural Sciences - NQF 5 in Management - At least 5 years practical experience working in an SANAS accredited analytical laboratory - Completed the ISO 17025 Laboratory System course - Application of audit functions as required by ISO 17025 - Knowledge of...

  • Bench Supervisor Field and Customer Services

    1 month ago

    Vereeniging, South Africa Rand Water Full time

    **Job Advert Summary**: customer services operations, ensuring adequate availability of all resources (people, consumables, tools and equipment) aligned to sampling activities. All samples submitted timeously for analyses to enable production of water quality data and information as required by Rand Water to comply to national and international...

  • Bench Supervisor Field and Customer Services

    3 weeks ago

    Vereeniging, South Africa Rand Water Full time

    Job title : Bench Supervisor Field and Customer Services Job Location : Gauteng, Vereeniging Deadline : December 14, 2024 Quick Recommended Links Jobs by Location Job by industries Minimum Requirements NQF 7: BSc Degree in Biology / Chemical or Natural Sciences NQF 6 in Management At least 5 years practical experience working in an...

  • Bench Supervisor Field and Customer Services

    3 weeks ago

    Vereeniging, South Africa Rand Water Full time

    Job title : Bench Supervisor Field and Customer ServicesJob Location : Gauteng, VereenigingDeadline : December 14, 2024Quick Recommended Links Jobs by Location Job by industries Minimum Requirements NQF 7: BSc Degree in Biology / Chemical or Natural Sciences NQF 6 in Management At least 5 years practical experience working in an SANAS accredited analytical...

  • IT Logistic Admin, IT Services

    1 month ago

    Vereeniging, South Africa Amazon Full time

    At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all...

  • Client Services Administrator: Branch Administration

    7 months ago

    Vereeniging, South Africa Assupol Full time

    Description To provide professional first line support to clients and sales support - 1. Render client services- Update client personal details and AIMS notes - Provide correct and accurate advice to clients on products and services (TCF) - Inform clients and update changes to their policy (TCF) - Liaise with relevant departments to gather information to...

  • Technical Sales Representative

    4 weeks ago

    Vereeniging, South Africa Jobted ZA C2 Full time

    Duties and Responsibilities: - Dealing with customers complaints and resolving amicably - Managing existing client base, by regular visits and consults - Growing base to include new and potential clients - Compiling and reporting on sales forecasts and call reports - React to customer needs timeously and effective - Maximising sales potential from the...

  • Enterprise Development Manager

    1 week ago

    Vereeniging, South Africa Pele Energy Group Full time

    The Role The Enterprise Development Manager will lead the entrepreneur support component of the SE. ED Programmes, taking an active role in design and implementation of training programmes, business development support, and provision of ‘start-up packages’ to selected base-level entrepreneurs. The Enterprise Development Manager will support the...

  • Phlebotomist - Vereeniging

    4 months ago

    Vereeniging, South Africa Ampath Laboratories Full time

    Advert Reference: P13689 Phlebotomist - Vereeniging Job Title: Phlebotomist - Vereeniging - Closing Date: 2024/09/18 - Position Available From: 2024-09-04 - Area: Vereeniging - Actual Place Of Work: Vereeniging - Position Type: Full-Time - Weekly Hours: 45 - Time Conditions: 5 day Work Week (South Africa) - Purpose of Position: To provide quality...

  • Phlebotomist - Three Rivers Vereeniging

    4 months ago

    Vereeniging, South Africa Ampath Laboratories Full time

    Advert Reference: P13578 Phlebotomist - Three Rivers Vereeniging Job Title: Phlebotomist - Three Rivers Vereeniging - Closing Date: 2024/08/30 - Position Available From: 2024-08-19 - Area: Three Rivers Vereeniging - Actual Place Of Work: Three Rivers Vereeniging - Position Type: Full-Time - Weekly Hours: 45 - Time Conditions: 5 day Work Week (South...