International Network Business Manager SEO

7 months ago

Pretoria, South Africa Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities) 1

**Main purpose of job**:
Do you have what it takes to coordinate a large department’s business support systems across multiple regions? Read on This is an exciting opportunity to join the British High Commission in South Africa, working within a dynamic and fast-paced team. UK Visas & Immigration (UKVI) is an operational arm of the UK Home Office, delivering the UK’s visa service to millions of customers across the globe, and this key management support role sits within UKVI’s “International Network”.

The incumbent will be responsible for developing and delivering a wide range of support services, and appropriate systems, that enable the global International Network to operate efficiently and effectively. You do not need to have managed operational activity of large teams, but you will know how to provide planning and management support services to sustain operational delivery and be able to demonstrate this.

This will include:

- Management and control of the UKVI International Network pay budgets and forecasts, acting as the first line of financial support and compliance.
- Management and control of operational budget expenditure, fostering a culture of fiscal awareness and value for money.
- Deploying and managing resourcing strategies and maintaining responsibility for the service contracts that sustain delivery of our International Network on the UK government’s overseas platforms.
- Development of People Plans and learning and development activity.

The job holder will deliver consistent, high-quality advice and support to the UKVI International Network Senior Leadership Team (SLT) across the globe, ensuring they receive everything needed to develop, increase, and sustain the team’s performance and drive continuous improvement. The Business Manager will provide leadership and guidance for several support staff across multiple regions.

As a member of the International Network SLT, the Business Manager is expected to champion UKVI’s wider organisational strategy, and feed into creating and delivering a shared vision for the future of the Network.

**Roles and responsibilities**:
**Resource Management**
- Ensure that the organisation has the adequate and suitable resources to complete its activities in line with the International Network Business Plan and support the Head of DMC in Pretoria to ensure that the Africa region is fully resourced to meet operational requirements in line with centrally agreed/ planned forecasting that protects customer service standards.
- Work closely with International Network Heads of Region and colleagues in UKVI HQ to set and monitor UKVI’s regional pay budgets for International Network headcount. Continuously assess overall budget performance against objectives and implement adjustments as needed.
- Overall control of International Network’s non-pay budgets, ensuring sufficient funding across the network to deliver set objectives and oversight of travel budget spend, ensuring the network delivers results while providing value for money. Carefully forecast all non-pay requirements to agree annual budgets with HQ and monitor global performance against budget. Responsibilities will include approving bids and business cases, monitoring expenditure, investigating spikes and deviations from forecast to ensure full year reporting is within an acceptable tolerance.
- Develop and control a globally consistent strategy to Reward and Recognition and implement across the International Network, monitoring expenditure against pay budgets.
- Foster a culture of budget awareness across teams and approve major operational or capital expenditure when necessary, escalating platform issues to the Head of Network.
- Collaborate on the creation of the International Network’s resource plan annually, using detailed data analysis of return on investment to create a plan that will result in tangible efficiency and productivity benefits to the operation.
- Understand local TACOS in each operational location and support wider change management as the organisation moves to digital transformation and downsizing of certain functions within the International Network.
- Maintain liaison with central UK Resourcing Team in-year to inform a flexible resource plan.
- Provide end-to-end support for all International Network staff recruitment and movements, including coordinating the onboarding of new staff across the International Network.
- Support the Head of DMC in Pretoria to plan succession of decision-making staff and provide HR administrative support for onboarding of new UK-based posters to South Africa.
- Coordinate International Network annual conferences, maximising attendance and delivering value for money.

**One-HMG Contract Management**
- Inform, influence, and support the delivery of corporate services provision to UKVI on the South Africa platform by managing Foreign, Commonwealth and Development Office (FCDO) corporat

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