Social Media Agents

2 weeks ago

Johannesburg, South Africa motivity Full time

**Overview of the role**
- Ensure delivery of customer service objectives in alignment with CXO strategy
- Own and resolve customer issues as comprehensively
- Sound communication - both written and spoken
- Track and respond to spikes in incidents or demand or supply on a continuous basis
- Evaluate situations and determine the best responses and methods to reach defined
outcomes.
- Ensure that issues that cannot be resolved at 1st contact or where service has been
compromised, are escalated in line with the escalation processes
- Support and coordinate work to be performed by service providers as required.
- Gather information and research to ensure delivery of social media process performance
results.
- Interact with other departments to communicate trends
- Ensure customer feedback to facilitate problem resolution.
- Be a brand ambassador for the customer ensuring a positive image for the brand,
managing the impact to brand on digital platforms
- Use relevant tools to support customers on product, system and process knowledge
- Ensure the consistent delivery of all contracted KPIs (individual, business unit and shared
KPIs)
- Meet service quality standards as outlined
- Drive self-service adoption through customer education
- Monitor Social Media platforms closely ensuring that high priority posts are attended to
urgently (within the stipulated time frames)
- Identify potential threats to brand and execute the brand emergency process timeously
- Ensure all administration and compliance requirements mandated by the organisation is
completed timeously and with relevant quality standard

**Skills**:

- Fluent in English
- Confidence
- Resilience
- Purposeful small talk
- Context Gathering

**Minimum Requirements**:

- Grade 12
- Diploma or Degree in Communication, Public Relations, Graphic Design or Journalism
- Predominant focus on written communication
- Online/electronic engagement with customers
- Experience working in a small to medium organisation.
- Has a sound online portfolio (Blogs, social media presence)
- A written communication assessment score
- Requires knowledge on:

- Sales techniques
- telephone etiquette

**Job Types**: Full-time, Temporary

  • Social Media Manager

    4 days ago

    Johannesburg, South Africa Creative Space Media Full time

    **Job Spec**: The social media manager will be responsible for developing strategies to increase followers, creating and overseeing social campaigns, producing content, reviewing analytics, and communicating with key stakeholders represented by the company. They will also be tasked with creating content for various clients, including orchestrating...

  • Social Media Manager

    4 days ago

    Johannesburg North, South Africa Creative Space Media Full time

    **Job Spec**:The social media manager will be responsible for developing strategies to increase followers, creating and overseeing social campaigns, producing content, reviewing analytics, and communicating with key stakeholders represented by the company. They will also be tasked with creating content for various clients, including orchestrating interviews,...

  • Social Media Manager

    6 days ago

    Johannesburg, South Africa Alliance Work &Travel Full time

    Are you looking for your next challenge as a social media manager & Content creator? Then read on Your overall purpose as a social media manager & Content creator will be to lead an organisation's social media strategy in order to boost visibility and customer and client engagement. This typically involves managing our organisation's online presence by...

  • Social Media Marketing

    4 days ago

    Johannesburg, South Africa Alliance Work &Travel Full time

    Do you have experience in social media and & Content creation? Then read on Your overall purpose as a social media executive & Content creator will be help the organisation's social media strategy in order to boost visibility and customer and client engagement. This typically involves managing our organisation's online presence by developing a strategy,...

  • Social Media Specialist

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Digital Plug Full time

    Job DescriptionThis is a 100% remote freelance jobWe are looking for an experienced Social Media Specialist to plan, create, and implement social media and marketing initiatives for our Digital Marketing department, as well as assist with various administrative tasks.Daily ResponsibilitiesCreate marketing materials (brochures, flyers, digital posters,...

  • Social Media Executive

    7 days ago

    Johannesburg, South Africa Red Indigo Consulting Full time

    The Social Media Executive will be responsible for developing and implementing a comprehensive social media strategy for five hotels under our portfolio. The purpose of this job is to drive engagement, increase brand awareness and manage the social media presence of the hotels on Facebook, Instagram, and LinkedIn. This role requires a highly motivated and...

  • Social Media Manager

    1 week ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who are we**: A well-established branding and advertising agency. **Who are we looking for**: A social media manager who has a combination of creative, strategic, and technical skills to manage social media campaigns for multiple clients and help them achieve their branding and communications goals. **What will you do**: - You will be responsible for...

  • Social Media Strategist

    18 hours ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who we are**:We are a creative force in the digital marketing arena, dedicated to driving brand success in the automotive industry. **Who are we looking for**:A Social Media Strategist with a potent mix of creativity, strategic thinking and a passion for all things automotive. **What will you do**: - **Strategy development**: Create and execute social...

  • Social Media Specialist

    Found in: Whatjobs ZA C2 - 4 days ago

    Johannesburg, South Africa Digital Plug Full time

    Job Description This is a 100% remote freelance job We are looking for an experienced Social Media Specialist to plan, create, and implement social media and marketing initiatives for our Digital Marketing department, as well as assist with various administrative tasks. Daily Responsibilities Create marketing materials (brochures, flyers, digital...

  • Social Media Manager

    2 weeks ago

    Johannesburg, South Africa Dananda Services Full time

    **Responsibilities**: - Planning and developing social media campaigns - Crafting compelling content or getting it developed - Posting content across social media accounts - Engaging with customers on different channels - Analysing running campaigns - Being on top of the latest social media trends - Collaborating with agencies and influencers to improve...

  • Social Media Strategist

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Ad Talent Full time

    Who we are: We are a creative force in the digital marketing arena, dedicated to driving brand success in the automotive industry.Who are we looking for: A Social Media Strategist with a potent mix of creativity, strategic thinking and a passion for all things automotive.What will you do:Strategy development: Create and execute social media strategies...

  • Social Media Strategist

    Found in: Whatjobs ZA C2 - 4 days ago

    Johannesburg, South Africa Ad Talent Full time

    Who we are: We are a creative force in the digital marketing arena, dedicated to driving brand success in the automotive industry. Who are we looking for: A Social Media Strategist with a potent mix of creativity, strategic thinking and a passion for all things automotive. What will you do: Strategy development : Create and execute social media strategies...

  • Social Media Strategist

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Ad Talent Africa Full time

    Who we are: We are a creative force in the digital marketing arena, dedicated to driving brand success in the automotive industry.Who are we looking for: A Social Media Strategist with a potent mix of creativity, strategic thinking and a passion for all things automotive.What will you do:Strategy development: Create and execute social media strategies...

  • Social Media Lead

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Sun International Full time

    Sun International’s job vacancy, Career and Recruitment Job title : Social Media Lead jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose The Social Media Lead will be responsible for the creation, implementation and analysis of Sun International’s...

  • Social Media Lead

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Sun International Full time

    Sun International’s job vacancy, Career and Recruitment Job title : Social Media Lead jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose The Social Media Lead will be responsible for the creation, implementation and analysis of Sun International’s...

  • Social Media Influencer

    3 days ago

    Johannesburg, South Africa Puzzle Innovation Full time

    **Join Our Mission to Unite Hearts Across Africa: Social Media Influence Wanted!** Are you a passionate storyteller, content creator, and connector? Do you have a deep appreciation for cultural diversity and a flair for engaging content creation? We invite you to be a part of our groundbreaking journey! **Position**: Social Media Influence **Location**:...

  • Social Media Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa AUTO24 Full time

    AUTO24 is a rapidly growing, newly-established used car automotive dealership located in Johannesburg. We are committed to delivering the best customer service and offering an array of high-quality pre-owned vehicles to our clientele. We are looking to expand our team and tap into the digital marketplace.Job Description:As the Social Media Manager at AUTO24,...

  • Marketing - Social Media Specialist

    6 days ago

    Johannesburg, South Africa Elite Search Full time

    You will work closely with the rest of the Marketing, Business Units, Product Development, and Sales teams. **Responsibilities**: - Develop and implement social media strategies to increase brand awareness and engagement - Create and curate engaging content for social media platforms - Co-creating content, including text posts, blogs, videos and images for...

  • Marketing - Social Media Specialist

    7 days ago

    Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 12 000 - R 18 000 Monthly Cost To Company (Hybrid work opportunity, bonus structure)- Job title: Social Media Specialist Location: Johannesburg Northern Suburbs Experience: 2-5 years in social media role Company: Dynamic well establish but growing ISP who have expanded into several countries across the African continent,...

  • Social Media Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Ad Talent Full time

    Who are we: A multi-disciplined creative agency specialising in through-the-line marketing solutions for some of the biggest brands in the country.Who are we looking for: A social media manager with at least 2 years experience in social media and content management with agency experience who can work from Bedfordview.What will you do:Always-On & Campaign...