Onboarding Specialist

3 weeks ago


Cape Town, South Africa BVNK Full time

**About us**:
Headquartered in London, BVNK is on a mission to make banking and payments work for crypto - the crypto market has evolved fast, and traditional finance is yet to catch up. Operating a business in both crypto and fiat today is incredibly difficult, so we've built a business account specifically for crypto businesses, focussing on bridging the gap between fiat and digital assets, bringing payments, trading & custody, and banking to one single platform.

We're a team of over 100 customer obsessed, passionate people and are growing fast to continue solving problems for crypto businesses around the world. Over the last two years we've built a culture of growth and agility, with customers at the centre of everything we do, and we believe that our people are our strongest asset. If you enjoy working in a fast paced energetic environment, solving real world problems, BVNK could be a great fit for you.

**About this Role**:
**What you will do**:

- Collect, manage, and facilitate the KYC/KYB onboarding process as required.
- Communicate with customers and partners through multiple channels and platforms.
- Exceed customer and partner expectations by going above and beyond.
- Communicate and coordinate with various departments as necessary to onboard the
- client/partner as quickly as possible
- Provide feedback on the efficiency of the onboarding, and ongoing product engagement
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Use company platforms and tools to accurately onboard and configure client accounts
- Understand the requirements and needs of a customer/partner during the onboarding
- process
- Assist compliance team with recertification of existing clients and partners
- Work with partners and suppliers to onboard their referred clients in a timely manner

**Other Duties**:

- To observe the labour discipline and employment regulations, established by the Company.
- To observe strictly the principles and regulations for health and safety at the working place.
- Not to waste and/or be negligent with the materials or company material assets of the Company, as well as not to destroy machinery and equipment provided by the Company for performing his employment obligations.
- Observes the internal regulations of the Company for confidentiality, as well as all other internal rules and regulations of the Company.

**Required Skills**:

- Clear and polite written and oral communication (English).
- High attention to detail.
- Accountable and pro-active
- Ability to use multiple systems and processes concurrently
- Excellent time management and prioritization skills under pressure
- Ability to adapt to rapidly changing environment
- Ability to prioritize time-sensitive tasks as they arise
- Ability to handle sensitive issues with professionalism and care

**Ideal Personal Characteristics**:

- Passionate about customer service
- Self-starter with high initiative
- Team player with a flexible approach to work

***:**Qualifications and Experience**:

- Minimum 1 years' experience in corporate customer service, onboarding, or compliance within the payments, forex, or fintech industry
- Proficiency in Salesforce or similar sales CRM systems
- Strong written and oral communication skills, with proven ability to initiate and manage relationships via several digital platforms
- South African Citizen / Permanent Resident / Holder of legal right to work in South Africa.
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.

**What you can expect from us**:

- Fair and competitive salary at every stage of your growth
- Meaningful ownership in the business through our employee option scheme
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate growth minded people
- A flexible approach to holiday, with 20 days as standard
- An open and creative environment where you can help us define the future of BVNK, it's culture, and it's opportunity sets


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