Department Manager Foods, Beauty and Home

7 months ago

Pietermaritzburg, South Africa Insphired Recruitment Solutions Full time

**Responsibilities**:

- To deliver exceptional customer service and maximise selling opportunities through effective people and process management.
- Drive sales and stock management to maximize business profitability.
- Ensure stock integrity by adhering to correct stock management processes (e.g., red flag processes, Never Out of Stock (NOOS), Temporarily Out of Stock (TOOS), shop-keeping disciplines and In-Store Now [ISN]).
- Optimise selling space.
- Effective engagement with planners.
- Launch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.
- Drive interdepartmental integration e.g., Product Groups, Location planners, Head office and within store (and include Trading Manager).
- Ensure exceptional customer service at all touch points.
- Ensure effective product knowledge within the team.
- Drive replenishment to ensure availability.
- Ensure efficient shopkeeping and house-keeping disciplines.
- Manage customer interactions, complaints and requests.
- Evaluate customer satisfaction reports and devise and implement corrective action plans.
- Manage shrinkage and implement key in-store processes.
- Ensure compliance to Consumer Protection Act.
- Ensure implementation and action outcomes as per shrinkage plans.
- Analyse high/out of tolerance shrinkage lines and develop and implement action plans.
- Ensure effective implementation through red flag processes - formulate action plans, implement and follow up (self-assessment of all compliance processes).
- Analyse reports and trends and implement action plans.
- Print relevant daily/weekly/monthly reports.
- Interpret information and formulate and implement action plans.
- Identify challenges, trends and opportunities to drive continuous improvement (e.g., Business Intelligence (BI), management reports and daily/weekly/monthly packs).
- Manage equipment and the end-to-end stock movement processes in the store.
- Engage with the Distribution Centre regarding stock-related issues.
- Ensure stock accuracy through counts processes and inventory adjustments.
- Drive and control replenishment from the stockroom and holding areas to the floor to mitigate risk.
- Effective and timeous implementation of launches and promotions within guidelines and budget.
- Ensure availability of stock/merchandise to implement launches and promotions.
- Manage non-availability and substitute when necessary.
- Conduct floor walks to ensure implementation guidelines have been adhered to.
- Adhere to store processes.
- Comply with Occupational Health and Safety Act (OHASA) and legal requirements (including hygiene audits).
- Ensure compliance to internal controls (e.g., access and keys).
- Assist with commercial and operational duties (e.g., weekends, days off and power hour).
- Communicate and train employees and contractors on store operational policies.
- Ensure effective resource/workforce planning and management in line with legislation and people policies.
- Lead, develop and retain staff.
- Manage the end-to-end People processes (attract, develop, retain).
- Drive and manage the Integrated Performance Management processes.
- Develop and coach the team.
- Ensure consistent engagement with the team (e.g., Let’s Talk and People Thursday).

**Requirements**:

- Matric.
- Relevant tertiary qualification advantageous.
- Between 1-3 years of relevant managerial experience.
- Driver’s licence.
- Technological proficiency.

**Salary**: R17,000.00 - R21,000.00 per month

Ability to commute/relocate:

- Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Managerial: 2 years (required)

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