Sea Logistics Customer Care Specialist
3 weeks ago
We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.
- ** Your Role **:Customer Care Expert - Sea Imports supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
- ** Your Responsibilities**:
- Customer Care and Satisfaction: Combine your operational know how and customer service skills along with your business acumen to pro-actively address and resolve customer requirement leaving the customer with a rewarding customer experience
- Shipment Management: Qualification and processing of customer orders into the operational execution process, and management of end-to-end process with regular inter action with international office, suppliers, service provider and to provide pro-active updates to the customer on a regular basis
- Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Cost Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals pro-actively
- GP Management: Ensure that each customer has a rate profile in place and that the correct GP is recognized when preparing and closing shipment files for invoicing. Ensuring that received cost, expenses are checked and processed into the system to ensure the files are profitable and that all losses has been mitigated to avoid any write-off.
- Customer On boarding and Retention: Inclusion and transfer of customer requirements (SOP) into the Kuehne Nagel systems, Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the Kuehne Nagel systems
Operational Customer Relationship Management: knowledge exchange with the sale, establishment of an operative customer relationship (sales support)
- Monthly reporting (creating, refining and reviewing reports) and feedback to customers
**Your Skills and Experiences**:
- Have 2-3 years experience in Sea Logistics including customer servicing
- Sea-Log Experience 1-2 years
- KN Login Experience
- Computer Literate (Microsoft Word, Excel, Sea-Log, CIEL, KN Login)
- Knowledge of Sea Logistics Processes
- Strong Analytical and analysis skills
- Excellent communication and organizational skills
- Ability to work under pressure & meet deadlines
**About Kuehne+Nagel***
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Carmel Sapud
- Location-Found your right job opportunity?
Learn more about our hiring process and get some usefull tips for applying.
-Application support
-Share this opportunity
Share via Facebook
- Share via linkedIn
-Get notified for similar jobs
You'll receive updates once a week
- Activate
Next steps to joining our team
Step 1
- Step 2
- Speak with your Kuehne+Nagel recruiting specialist
- Step 3
- Meet our hiring team
- Step 4
- Decide if you will accept the offer
Similar jobs
Freight Logistics & Customer Service
Sea Logistics Customer Care Specialist
- Location
- San Pedro Sula, Cortés, Honduras
- Full Time
- Permanent
- Posted 30 days ago
- Freight Logistics & Customer Service
Sea Logistics Customer Care Employee
- Location
- Contern, Luxembourg
- Full Time
- Permanent
- Posted 6 days ago
- Freight Logistics & Customer Service
Sea Logistics Customer Care Analyst
- Location
- Campinas, São Paulo, Brazil
- Full Time
- Permanent
- Posted 29 days ago
- Freight Logistics & Customer Service
Sea Logistics Customer Care Specialist
- Location
- Rockland, MA, United States
- Full Time
- Permanent
- Posted 30 days ago
- Show more
Freight Logistics & Customer Service
Sea Logistics Operational Care Specialist
-
Sea Logistics Operational Care Specialist
3 weeks ago
Durban, South Africa Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:The Operational Service Representative is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center....
-
Sea Logistics Export Operational Care Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.- Your Role :Sea Logistics Operational Care Team Expert is part of a team in the Operational Care Center responsible for coordinating transport activities from A to Z (Booking, PSF, pick up/delivery, customs, invoicing...
-
Sea Logistics Operational Import Care Expert
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.- Your Role :Sea Logistics Import Operational Care personnel are part of a team in the Operational Care Centre, responsible for coordinating transport activities from A to Z (Booking, PSF, pick up/delivery, customs,...
-
Sea Logistics Customer Care Specialist Export
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team- Your Role :Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to...
-
Sea Logistics
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team- Your Role :Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth understanding of the trade-lane(s) in terms of...
-
Sea Logistics
4 weeks ago
Durban, South Africa Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team - ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth understanding of the trade-lane(s) in...
-
Sea Logistics Operational Exporter
4 weeks ago
Durban, South Africa Mass Staffing Projects Full timeLet’s get us into the next phase of your life! A well-established Freight company is looking for a Sea Logistics Operational Export Care Expert to join their team in Centurion. **Requirements**: - Matric - Bachelors / First University Degree - 6+ years’ experience in Sea Logistics - 4+ years Logistics experience - In-depth Knowledge of Sea freight...
-
Sea Logistics Operational Exporter
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mass Staffing Projects Full timeLet's get us into the next phase of your life A well-established Freight company is looking for a Sea Logistics Operational Export Care Expert to join their team in Centurion.Requirements: Matric Bachelors / First University Degree 6+ years' experience in Sea Logistics 4+ years Logistics experience Indepth Knowledge of Sea freight Import/Export Processes
-
National Sea Logistics Intermodal Manager
3 weeks ago
Durban, South Africa Kuehne+Nagel Full timeThe first & final mile container delivery management between port & door plays a key role in the end to end supply chain and value delivery; To lead and grow the container logistics business through exceptional customer excellence and engagement. Influencing and developing strong customer relationships at all levels will be essential, as will the requirement...
-
National Sea Logistics Intermodal Manager
3 weeks ago
Durban, South Africa Kuehne+Nagel Full timeThe first & final mile container delivery management between port & door plays a key role in the end to end supply chain and value delivery; To lead and grow the container logistics business through exceptional customer excellence and engagement. Influencing and developing strong customer relationships at all levels will be essential, as will the requirement...
-
Customer Care Specialist
1 week ago
Durban, South Africa Kerry Full time**Requisition ID** 50090 **Position Type** FT Permanent **Recruiter **#LI-TS1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...
-
Seafreight Import Controller Dbn
3 weeks ago
Durban, South Africa Tiger Recruitment Full timeResponsible for coordinating transport activities from A-Z (Bookings, pick up/delivery, customs, invoicing etc.) Generate required documents and liaise with customer care specialists Acknowledge and process booking Check export documentation on time Ensure customs clearance is done by the different parties involved Navis updates Process shipping instructions...
-
Logistics Manager
2 weeks ago
Durban, South Africa Fempower Personnel Full time**Role Purpose**: Head the Logistics strategy and operations across Sea/Air Freight, Warehousing, Transportation Inbound/Outbound and Reverse Logistics. Develop and implement a Logistics strategy to support channel development such as e-commerce, drive efficiencies given that this role is accountable for 2nd biggest cost line. Lead the Logistics function to...
-
Customer Care Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kerry Full timeRequisition ID 50090Position Type FT PermanentRecruiter #LI-TS1Posting Type LIAbout Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...
-
Logistics Administrator
1 week ago
Durban, South Africa Tower Group Full time**Logistics Administrator (6-month contract)** An exciting and challenging opportunity has arisen for two experienced and suitably qualified Logistics Administrator to join the Auto Logistics team based in Durban. **Purpose of the job**: Coordination of Road & Sea Logistics function in line with responsible destination **Experiential and Educational...
-
Centurion: Head Of Customer Care
2 weeks ago
Durban, KwaZulu-Natal, South Africa The Enclave Of East Louisville Full timeCenturion: Head Of Customer Care & LogisticsLogistics Management: Oversee the entire transportation supply chain, including inbound and outbound logistics. Collaborate with manufacturing organizations, transportation companies, and logistics providers. Manage business relationships with suppliers and choose new partners. Develop short-to-medium range plans...
-
Care Worker
4 weeks ago
Durban, South Africa National Renal Care Full time**Job Ref #**: 00756 **Industry**: Pharmaceutical And Medical/Healthcare **Job Type**: Permanent **Salary**: Market Related Description: National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence...
-
Pricing Specialist
2 weeks ago
Durban, South Africa Affirmative Portfolios Full time**Miscellaneous ~ Logistics** **Durban** ***: **PRICING SPECIALIST** **DURBAN** **SALARY - MARKET RELATED** **OUTLINE** **Sea Freight Industry** **Knowledge and Experience**: - Have specialist knowledge of freight forwarding and clearing documents, procedures and practices gained through at least 7 years multi model estimates experience - Numeracy...
-
Care Worker
2 weeks ago
Durban, KwaZulu-Natal, South Africa National Renal Care Full timeNational Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver high-quality care to individuals with compromised organ function.At National Renal Care, we are committed to being an equal...
-
Logistics Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa A-Z Business Professionals Full timeLogistics Specialist - Company based in DurbanResponsibilities: Compile monthly stock value reports Monitor and control the replenishing of stock to ensure stock levels are maintained at optimum levels Monitor inventory levels and stock balances on critical spares with suppliers (monthly) Collecting goods from suppliers and deliver to customers in line with...