Operations Manager

3 weeks ago


Durban, South Africa Webhelp Full time

Whether it’s planning a project or successfully executing mission impossible, you’ve got it figured out. You’re the type of person everyone needs on their team, you know whose strengths to use and how to keep everyone motivated. We are looking for an Operations manager to join our team in Durban.

Join our fun-loving global community of more than 100,000 passionate people who work across 160 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

This opportunity is for someone highly responsible with exceptional organisational and project management skills. We want multi-taskers with the ability to juggle priorities without losing focus. Apart from identifying issues, before they become problems, you’ll also need to be a confident decision maker and solution finder.

What we require from you
- Delivering annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetite
- Managing and supporting the delivery of the Contact Centre’s operational service strategy
- Leading, developing and motivating Team Managers to encourage agents to deliver a best in class service across all stages of the customer journey
- Providing strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potential
- Effectively managing and developing the performance, talent and future capability of all direct reports and wider team
- Being accountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetite
- Operating within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trends
- Driving fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measures
- Working with the Business to deliver new products, changes or initiatives impacting Customer Service
- Ensuring the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and training
- Designing and delivering reward and incentive schemes aligned to fair customer outcomes
- Owning first line operational risks and controls
- Developing strong working relationships with key internal and external stakeholders, to achieve business objectives

What you’ll need
- Matric
- Experience as Deputy Operations Manager
- Proven leader and relationship manager experience across teams and in a matrix management organisation
- Detailed understanding and experience of Contact Centre Management
- Strong relationship & stakeholder management skills at a Senior Manager and Executive level
- Project management skills in complex multi-functional projects
- Strong influencing, negotiating & networking skills
- Excellent management and interpersonal skills
- Analytical & conceptual ability to understand customer attitudes and motivations, and to translate this into directional recommendations for business strategy
- Strong awareness and understanding of Conduct Risk
- Clear credit, disciplinary and criminal records

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. Take this opportunity advance your career with our collaborative team of game-changers.

Please note that the appointment will be made in line with the company’s EE plan.


  • Warehousing Manager

    4 days ago


    Durban, South Africa Farm Manager SA Full time

    **Durban Area - KwaZulu Natal**: Our client is looking to employ an experienced Warehousing Manager. The role presents an exciting opportunity to lead our Warehouse in Durban at BP Hub. This role will focus on warehousing experience and it is important that the successful incumbent has warehousing experience as a Manager. **MINIMUM REQUIREMENTS** -...

  • Contract Manager

    4 days ago


    Durban, South Africa Farm Manager SA Full time

    **Durban Area - KwaZulu Natal**: An opportunity has arisen for a high calibre Contract Manager to Manage financial and administration requirements as well as tyre tracking and costs within a Warehouse environment. Please review the minimum requirements, duties and responsibilities below for further information about the position **MINIMUM REQUIREMENTS** -...

  • Operations Manager

    1 month ago


    Durban, South Africa Pedros Full time

    **DUTIES AND RESPONSIBILITIES**: - Implement Operations Management Framework across the organisation - Support and enable the sustainability and profitability of existing and potential stakeholders - Expand the scope, growth, and clientele of the brand - Ensure that standard operating procedures are maintained and followed through, maintaining the required...

  • Operations Manager

    1 month ago


    Durban, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Durban- Salary- R660k - R600k- Job Type- Permanent- Education- Degree or Diploma in Operations or Business- Experience- 7+ years' experience- Reference- WP16082021GR- - logistics.jobs(at)staffingprojects.co.za- Fax- 0867247757A manufacturing company is currently looking to fill the role of Operations Manager in the...

  • Operations Manager

    1 month ago


    Durban, South Africa Bidvest International Logistics Full time

    **Job Purpose**: It is the responsibility of the Operations Manager to oversee and co-ordinate the operations within the facility, ensuring maximum productivity and high levels of customer service in addition to maintaining full compliance to all Warehouse standards. **Qualifications & Experience**: - Matric. - Tertiary Qualification in Supply...

  • Operations Manager

    4 weeks ago


    Durban, South Africa Nimble Group Full time

    **OPERATIONS MANAGER** **Reporting to**: Operations Executive **Job Purpose**:Acquired Debt Portfolio - To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the...

  • Operations Manager

    2 weeks ago


    Durban, South Africa SHARON NUROCK RECRUITMENT CC Full time

    Minimum Job Requirements:Proven work experience as Operations Manager or similar role.Knowledge of organisational effectiveness and operations management.Budgeting and forecasting experience.Familiar with business and financial principles.Excellent communication skills.Leadership ability.Outstanding organisational skills.KPI's:Ensure all operations are...

  • Operations Manager

    2 weeks ago


    Durban, South Africa SHARON NUROCK RECRUITMENT CC Full time

    Minimum Job Requirements: Proven work experience as Operations Manager or similar role. Knowledge of organisational effectiveness and operations management. Budgeting and forecasting experience. Familiar with business and financial principles. Excellent communication skills. Leadership ability. Outstanding organisational skills. KPI's: Ensure all operations...

  • Operations Manager

    2 weeks ago


    Durban, South Africa Adzuna ZA B C2 Full time

    Minimum Job Requirements:Proven work experience as Operations Manager or similar role.Knowledge of organisational effectiveness and operations management.Budgeting and forecasting experience.Familiar with business and financial principles.Excellent communication skills.Leadership ability.Outstanding organisational skills.KPI's:Ensure all operations are...

  • Operations Manager

    1 month ago


    Durban, South Africa Talented Recruitment Full time

    KwaZulu Natal, Durban - (Negotiable) Operations Manager required to provide operational management and oversight to ensure customers are delighted, suppliers meet expectations and offices are run efficiently. Based in Mount Edgecombe, Durban. **Requirements**: - Matric - Relevant tertiary qualification preferable - Strong experience in & knowledge of...

  • Operations Manager

    16 hours ago


    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Are you ready to embark on a transformative journey that could shape your career? We're seeking a visionary leader to join our dynamic Durban office as an Operations Manager working on an exciting new campaign. We’re looking for someone who...

  • Operations Manager

    4 weeks ago


    Durban, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban - Transport & Logistics - Market Related | Negotiable - Job ref: ZN1000219/IDS - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Logistics Company that seeks the expertise of an Operations Manager **Minimum Requirements**: - Must have a minimum of 3 to 6 years’ recent experience as an Operations Manager with Warehousing |...

  • Operations Manager

    4 weeks ago


    Durban, South Africa Unique Personnel Full time

    **Job Number** - 70258 **Job Type** - Permanent **Job Title** - Operations Manager **Computer Skills** - MS Word **Industry** - Logistics and Supply Chain **City** - Durban **Province** - Kwazulu Natal Responsible for the entire operation of the warehouse which includes the security of the warehouse.- The Ops Manager is responsible for the...

  • Operations Manager

    1 month ago


    Durban, South Africa Synergy Contact Centre Full time

    **Job Purpose**: **Job Objectives**: - Inspires, leads, engages, coaches, develops and motivates a team of team leaders in supporting the delivery of the best service to our client’s - Develop and implement operating plans in line with sales strategies, policies and procedures - Ensure compliance with service policies, procedures, and operating plans -...

  • Operations Manager

    4 weeks ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a confident decision maker, driven by results, then this could be your moment to shine as an Operations Manager on an exciting campaign in our vibrant Durban office. We want someone who leads by example, to be the back bone of your team, ensuring efficiency and service excellence at all times. If multitasking is part of your...

  • Operations Manager

    1 month ago


    Durban, South Africa Webhelp Full time

    **Job Advert** We’re looking for someone with a traveller’s spirit, who understands the importance of planning the perfect trip. If you’re a confident decision maker and solution finder driven by results, then this could be your moment to shine as an Operations Manager working on an exciting campaign in our Durban office. Picture yourself joining our...

  • Operations Manager

    1 month ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - We’re looking for someone with a traveller’s spirit, who understands the importance of planning the perfect trip. If you’re a confident decision maker and solution finder driven by results, then this could be your moment to shine as an Operations Manager...

  • Operations Manager

    1 month ago


    Durban, South Africa Pedros Flame Grilled Chicken Full time

    **DUTIES AND RESPONSIBILITIES**: - Handling all operational issues of stores. - Ensuring quality control and optimal compliance with PEDROS Standard Operating Procedures. - Conducting store audits and highlighting critical issues for action within a specified time period. - Set guidelines for stores to ensure effective monitoring of turnovers, food costs,...

  • Operations Manager

    1 month ago


    Durban, South Africa Spur Group Full time

    **Job Advert Summary**: Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has seven brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional talent pool, the...

  • Operations Manager

    1 month ago


    Durban, South Africa Tailormade Solution Full time

    **The Head of manufacturing operations is responsible for overseeing all operations including**: - Operations - Planning - Cutting - Receiving/Dispatch - Quality - The asset management - People component - Accountable for overseeing and maintaining accurate quality and quantity control to ensure the on-time delivery of produced products to satisfy the...