High Level Query Consultant

2 weeks ago


Cape Town, South Africa Palesa Mbali Group Full time

**Position**:
High Level Query Consultant

**Position Purpose**:
To provide information, advice and explanations on clinical or VIP queries of a complex clinical nature or to resolve complicated clinical queries for the company's stakeholders, both internally and externally.

**Experience**:
5 years hospital providing patient care (preferably Private Hospital) in area of expertise and 2 - 3 years managed healthcare experience

**Qualifications**:
Relevant medical qualification (nursing preferable)

**Generic Objectives**:
Specific deliverables:
Operating Model:

- Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement
- Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries
- Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement
- Complete productivity and query resolution reports as required and to standard

**Position Specific Outputs**
- Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement
- Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries
- Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement
- Complete productivity and query resolution reports as required and to standard
- Train/coach staff members
- Review VOC reports and provide feedback



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