Strategic Account Manager

7 months ago


Somerset West, South Africa DSL Telecom Full time

We are looking for a tech savvy Strategic Account Manager who possesses a strong drive for results to join our software department. Your position will be key to our growth strategy and you will work closely with our key customers, helping them use ZOHO to its full potential.

**About DSL Telecom**:
**What's In It for You**:

- Hands-on experience and a chance to learn from the best.
- Becoming proficient in one of the leading SaaS platforms in the industry.
- A supportive environment where you can develop your skills and grow your career.
- A chance to work with a diverse range of clients and projects.
- Build valuable connections and skills within the technology sectors.

**What You'll Do As A Strategic Account Manager**:

- Proactively address customer needs by offering personalised onboarding, training, and innovative solutions tailored to their requirements.
- Coach customers at both individual and group levels to become proficient in Zoho products, promoting self-sufficiency and maximising their success.
- Collaborate with Sales, Marketing, and Product teams to ensure a consistent and high-quality experience for customers while advocating for their needs and providing continuous feedback for improvement.
- Strive for mastery in the Zoho platform and SaaS industry by staying updated on best practices, trends, and obtaining certifications through training programs.

**What We're Looking For In A Account Manager**:

- A degree in Communications, Business, Marketing, or a related field, or equivalent qualification.
- Possess a minimum of 2 years of software support experience, with at least 2 years in a SaaS environment.
- Prior experience in account management or a track record of enhancing customer satisfaction, adoption, and retention is necessary.
- Possess excellent communication skills, demonstrate a positive attitude, showcase leadership qualities, and exhibit a love for learning and teaching.

**Requirements**:

- A valid driver's license with access to a car for travel to customer locations.

You'll join a team that values collaboration, innovation, and hard work. If you're prepared to leave your mark in the software space, we're eager to hear from you


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