Data Center Technician
1 week ago
* 3+ years of technical experience
- Intermediate knowledge of computer hardware systems
- Excellent communication skills, both written and verbal
- Ability to work independently and well with others in a team environment, displaying excellent time management skills
- Ability to take direction from both a directed work system and/or a team lead
- Able to lift/move up to 20kg equipment on a daily basis Preferred qualifications:
- Basic to intermediate knowledge of Linux is an advantage
- Basic to intermediate knowledge of networking is an advantage
- Experience with one of the following connection protocols/technologies: SSH, TELNET, IPMI, LILO NQF level 4 or 5 (preferably NQF 6 or 7)
Job summary
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
**Responsibilities**:
- Work and meet SLA’s against assigned trouble tickets via a directed workflow
- First line touch point for hardware troubleshooting and technical issues
- Perform regular server hardware repairs (drives, motherboards etc.)
- Carry out routine network, server hardware and OS related repairs
- Work with cross-functional teams on a regular basis to complete routine work
- Engage with Smart Hands in EU Regional POPs
- Adhere to security and safety best practices in the data center
- Participate in Data Center power & cooling events
- Participate in team meetings for metric analysis and daily/weekly goals achievement
- Identify and help create documentation for use globally
- Identify and help create process improvements relevant to the data center environment
- Perform server upgrades, rebuilds, scheduled works as required
- Interact with third party vendors & contractors
- Contribute to the development of other team members
Key job responsibilities
AWS Data center technicians maintain data servers and network equipment. Duties include maintaining an optimally controlled environment for servers, and conduct break fixes on network and server devices.
A day in the life
AWS Data center technicians always put their customers first and ensure that capacity is available as and when required.
About the team
The values of the team include:
INTEGRITY
We will consistently ensure honest and open dealings with all stakeholders
INCLUSION, DIVERSITY & EQUITY
I = ensure everyone in the team feels a sense of belonging.
D = acknowledge that there are differences in the team.
E = processes and programs are impartial
TEAM WORK
Work is conducted in an atmosphere of mutual support and trust, where everyone works together cohesively, with good inter-group relations.
EXCELLENCE
To consistently surpass requirements and expectations.
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