Guest Relations Officer

2 weeks ago


Stellenbosch, South Africa IntelliStaff Full time

**_Location: _**:

- Stellenbosch, Western Cape_

**_Requirements:_**
- _ Hospitality Certificate or Diploma_
- _ 2 years of experience in a similar role_
- _ Must have good computer and administration skills_
- _ Must have the ability to maintain a professional working relationship with all departments and across cultures and religions_
- _ Must be comfortable in dealing with very distinguished clientele_

**_ Responsibilities:_**
- _ Responsible for ensuring that the guests' experience from arrival to departure is seamless in accordance with all policies and procedures._
- _ Welcome and introduce the company Lodges and Spa to guests._
- _ Check-in and check-out guests._
- _ Pass all relevant guest information on to various departments as required._
- _ Assist guests with bookings, tours, and transfers, and build and create guests itineraries._
- _ Ensuring that all guest information and rates are correct._
- _ Guests liaison to all outside guests and assist the restaurant when needed._
- _ Update guests profiles on Protel._
- _ Report to your manager on duty regarding any related maintenance concerns._
- _ Prepare welcome lettersAssist reservations with lodge guests bookings, messages, and registration cards._
- _ Manage Day sheets guests' itinerary documents, guests' daily call logs, calls, and guest concerns._
- _ Assist reservations with lodge guests bookings, and messages._
- _ Thorough handover with Night Auditor._
- _ Ensure all transfers are booked, tracked, and charged._
- _ Assist with restaurant lunch and dinner bookings on Dine-plan._
- _ Conduct handover with early or late-shift Guest Relations._



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