Guest Relations Officer
2 weeks ago
**_Location: _**:
- Stellenbosch, Western Cape_
**_Requirements:_**
- _ Hospitality Certificate or Diploma_
- _ 2 years of experience in a similar role_
- _ Must have good computer and administration skills_
- _ Must have the ability to maintain a professional working relationship with all departments and across cultures and religions_
- _ Must be comfortable in dealing with very distinguished clientele_
**_ Responsibilities:_**
- _ Responsible for ensuring that the guests' experience from arrival to departure is seamless in accordance with all policies and procedures._
- _ Welcome and introduce the company Lodges and Spa to guests._
- _ Check-in and check-out guests._
- _ Pass all relevant guest information on to various departments as required._
- _ Assist guests with bookings, tours, and transfers, and build and create guests itineraries._
- _ Ensuring that all guest information and rates are correct._
- _ Guests liaison to all outside guests and assist the restaurant when needed._
- _ Update guests profiles on Protel._
- _ Report to your manager on duty regarding any related maintenance concerns._
- _ Prepare welcome lettersAssist reservations with lodge guests bookings, messages, and registration cards._
- _ Manage Day sheets guests' itinerary documents, guests' daily call logs, calls, and guest concerns._
- _ Assist reservations with lodge guests bookings, and messages._
- _ Thorough handover with Night Auditor._
- _ Ensure all transfers are booked, tracked, and charged._
- _ Assist with restaurant lunch and dinner bookings on Dine-plan._
- _ Conduct handover with early or late-shift Guest Relations._
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...
-
Guest Relations Officer
1 week ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, South Africa Tanya Serra Full timeJob Posted: 30-Oct-2023 - Location: Stellenbosch **GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow...
-
Wine Estate Guest Relations Officer 3250
4 weeks ago
Stellenbosch, South Africa What Next Recruitment Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow colleagues. **MAIN RESPONSIBILITIES** - Welcome and introduce...
-
Wine Estate Guest Relations Officer 3250
3 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeExciting Opportunity Alert! Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences,...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeKendrick Recruitment is currently seeking a **Guest Relations Officer** to ensure seamless guest experiences from arrival to departure for a Luxury Lodge and Spa establishment. : Guest Relations Officer : Western Cape : Depending on Experience **Accommodation**: Live out **Responsibilities**: - Welcome and introduce guests - Handle guest check-in and...
-
Guest Relations Manager
4 days ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**Responsibilities**: - Welcome and familiarize guests with Delaire Graff Lodges and Spa. - Provide upscale and personalized service throughout guests' stays. - Monitor daily bookings and ensure timely room preparation. - Manage check-in, check-out procedures, including reservations and financial transactions. - Address guest requests promptly and...
-
Guest Relations
4 weeks ago
Stellenbosch, South Africa Protea Heights Farm Full timePerhaps you’re looking for a new challenge in a friendly, intimate, non-institutional environment. If so, then consider working in one of Stellenbosch’s most elegant guesthouses, located in a picture-perfect setting of Devon Valley. You must have a true passion for hospitality, share our commitment to provide the finest guest service, and help our team...
-
Guest House Manager
4 weeks ago
Stellenbosch, South Africa Skilpadvlei Wine Farm Full timeRole Overview: As our Guest House Manager, you will be the driving force behind the success of our operations. You will oversee all aspects of guest relations, staff management, and property maintenance to ensure a seamless and enjoyable experience for our guests. Your responsibilities will include: Managing day-to-day operations, including check-ins,...
-
Marketing - Public Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeRESPONSIBILITIES: - RELATIONSHIP MANAGEMENT - Hands-on relationship management with VIP guests; - Meet and host VIP guests on the Estate; - Promote the various elements of the Estate to the VIP guests; - Establish, grow and manage relationships with strategically important guests and clients; - Maintain a databases of key industry Press and Media contacts -...
-
Front Office Ambassador
4 weeks ago
Stellenbosch, South Africa Recruitment Unlimited Full time**6-MONTH SEASONAL CONTRACT** We are looking to recruit a **Front Office Ambassador **who sees to the complete guest journey from arrival at the front entrance, parking cars, check in and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure and bidding them...
-
Front of House Assistant
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeOur beautiful Guest House in the Banhoek valley is looking for a dynamic and passionate Front of House Assistant. The following requirements are essential and expected of an employee to be considered: - Competent computer literacy - MS office, Outlook and Nightbridge - Great communication skills - Outstanding administrative skills and attention to detail -...
-
Stellenbosch, South Africa Pick Me Recruitment Full timeFRONT OFFICE MANAGER: ICONIC FIVE-STAR HOTEL (STELLENBOSCH) Seeking an experienced FRONT OFFICE MANAGER to lead a Five-Star Hotel Front Office Team. The hotel is known of its old-world charm, rich Cape heritage and curated guest experiences. The ideal candidate has previous Front Office Management Experience, experience in Opera, with a Hotel school /...
-
Administrative Officer
7 days ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte **Financial administration**: - Proactively following up and assisting in the collection of outstanding documentation related to asset write-offs; - Managing the procurement of office supplies, including maintaining an accurate inventory of stock to ensure availability and operational efficiency. **Operational / facilities...
-
Front Office Manager
4 weeks ago
Stellenbosch, South Africa Tanya Serra Full timeJob Posted: 16-May-2023 - Location: Stellenbosch Oversee the daily running of front office operations, managing staff (i.e., reception, switchboard) and daily activities, and acting as the Manager on Duty for the hotel. Liaise with all appropriate internal and external parties, guests & colleagues, demonstrating service excellence and a positive guest...
-
Administrative Officer
1 week ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte - Personal assistant to the Director and the Deputy Director which includes diary management and scheduling meetings; - Administering the strategic calendar of the Division; - Responsible for general office arrangements; - Taking minutes of meetings and distributing it according to agreed timeframes; - Providing administrative support to all...
-
Student Relations Officer X 2
4 weeks ago
Stellenbosch, South Africa Oxbridge Academy Full timeA great opportunity has become available at Oxbridge Academy: become part of a dream team at a successful distance learning college. **Job Title: Student Relations Officer x 1** **The employee will be responsible for the following tasks**: - Welcome new students - Manage current accounts - Manage arrears accounts - Complete daily follow-ups & ad-hoc...
-
Senior Front Desk Agent
4 weeks ago
Stellenbosch, South Africa M3 Human Capital Management Full timeDuties will include (but not be limited to): *ensure hotel charges are processed diligently to guest's accounts *invoices are accurate *billing instructions are verified *all necessary supporting bills and vouchers are attached for direct settlements *responds in a professional and courteous manner to guests by providing accurate and timely information and...