Front of House Manager

2 weeks ago


Green Point, South Africa Hermanos Barbershop Full time

A high-end barbershop in Green Point, Cape Town, is looking to hire a young and vibrant FOH Manager. We are looking for someone who is friendly, dynamic and hands-on with excellent communication and organisational skills, and able to perform well under pressure across many facets of operations and hospitality.

Key duties and responsibilities:

- To ensure effective overall management of the branch;
- To work as a partner to ensure best practice and best possible outcomes for the clients, barbers and business;
- To work together with back of house staff ensuring all duties are done in an efficient and timeous manner.

These duties include but are not limited to:

- General day to day operational duties of shop_
- Inventory control and inventory management
- Bookings and calendar management
- General business administration;
- Opening and closing of the branch,
- Maintain efficient and organized business records - including invoices, vendor contracts, utility records, petty cash expenses etc.
- Manage and maintain cleanliness of the branch at all times
- Front desk co-ordination
- Barber support
- Marketing, communication, and client relations_
- Assist with building up and maintaining a robust client base through idea generation, strategy formulation and marketing activities or incentive programs
- Relationship management and client interaction
- Building the face-to-face relationship to ensure repeat visits and an overall positive branch and brand experience
- Product knowledge and selling_
- Gain an understanding of all brands and products available
- Understand the benefits or limitations of each product under each brand house
- Team management_
- Special projects_

**Qualifications and Experience**:

- Customer and hospitality service and/or sales experience is beneficial
- Must have strong verbal and written communication skills
- Exceptional organisational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Proficient in basic computer skills

Should you be interested to join this dynamic team, please attach a copy of your CV, including a photo of yourself.

**Salary**: R15,000.00 per month

Ability to commute/relocate:

- Green Point, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)
- Afrikaans (preferred)

Application Deadline: 2023/09/01
Expected Start Date: 2023/09/11



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