Food and Beverages Manager

**DUTIES & RESPONSIBILITES**
- Ensure that all company policies, procedures and SOPs are adhered to
- Attend HOD and any other meetings as required
- Ensure effective communication through attending meetings and imparting information at regularly held staff meetings
- Performance appraisals/ reviews
- Prepare, control and submit budgets
- Plan/ direct and control the department, roster staff
- Supervise staff effectively
- Identify training needs and implement training when required
- Effective control of sales and all beverage stock by working closely with F&B Controller
- Knows menu items, daily specials and seasonal foods and ensures that departments are aware too
- Ensure that uniform standards are adhered to
- Liaise with kitchen regarding changes and passes info to the F&B staff
- Ensures tables are set in accordance with company standards
- Maintain excellent and courteous relationships with guests and ensure that guest complaints/ requests are managed timeously
- Ensure that bills are correctly compiled and presented to guests
- Exhibits good personal deportment, appearance and attitude in a manner that will enhance guest experience and satisfaction
- Completes daily void reports, recording and accounting for all negative postings for reporting
- Responsible for F&B cost percentage figures
- Report any maintenance defects to the Maintenance Department
- Maintain highest standard of hygiene within the property
- Drive and own the consistent implementation of restaurant concept and food offering
- Design brand relevant food experiences and special events that can be marketed to drive revenue
- Lead team and concept to ensure memorable guest experience
- Leadership of front of house team to ensure that:

- Training is given - SOPs, menus and service
- Team is purposeful and motivated
- A high performance, respectful culture is created
- Communication within team is effective
- Feedback occurs regularly
- Ensure that staff is well groomed
- Draft and collate relevant daily, weekly and monthly reporting
- Any other adhoc duties that may be required

**CORE COMPETENCIES**
- Clear communication skills - written and verbal
- Strategic and creative restaurant operation skills
- Excellent attention to detail, able to use initiative and interpersonal skills
- Highly responsible, reliable, proactive and trustworthy
- Presentable, well-spoken and professional individual
- Act in good faith & in the best interest of the Company at all times
- High guest centric approach to ensure overall customer service
- Positive attitude, Team player, Leader
- Must be able to work shifts, weekends and holidays

**MINIMUM REQUIREMENTS**
- At least 5 years previous F&B management experience at a 5
- properties/restaurants
- Appropriate tertiary qualification

**Job Type**: Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- F&B management: 5 years (preferred)