Gap Cover Consultant: Sanlam Direct Cape

3 days ago

Bellville, South Africa Sanlam Full time

Who are we?

Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business of Sanlam, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. Ultimately we grow and protect wealth.
What will you do?
- Perform outbound dialing on specified campaigns as contracted
- Contact interested clients and present the product to the client
- Achieve contracted performance targets
- Maximize business opportunities
- Quality delivery /Recorded customer information
- Ensuring ongoing business relationships with clients

What will make you successful in this role?

Qualification & experience
- Grade 12 qualification
- 2 years inbound/outbound experience in a call centre environment
- 1 year medical aid gap cover experience preferable
- Clear criminal and credit record

Knowledge and skills
- Good understanding of Financial Services Industry related legislation and regulation
- Fluent in both English and Afrikaans
- Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
- Willingness to work overtime

Personal qualities
- Selling skills
- Computer literacy
- Communication skills
- Planning and organising
- Building and maintaining relationships
- Treating Customers Fairly
- Initiative
- Continuous learning
- Tenacity
- Decision making
- Problem solving

Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Turnaround time

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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