Funeral Services Consultant X 6
2 weeks ago
Are you an energetic, driven individual who has a passion for customer services, than this position is for you.
One of the largest financial services is seeking to appoint 6 Long Term Funeral Customer Services Consultant for their call center.
**Minimum** Requirements**:
- Matric
- ITC and Criminal Clear
- Experience as a customer service consultant
- Minimum 2-year Long Term Insurance experience
- 2 years call centre experience
- NQF Level 5 Wealth Management Certificate
**Job Role**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
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