Key Account Manager- Local

1 month ago


Southern Suburbs, South Africa Cape Herb & Spice Full time

**Purpose**:
To grow local CHS brand sales outside of top end retail while continuing bulk sales to strategic customers. Provide top quality customer service supported by efficient administrative and system execution.

**Key Functional Areas**:

- Oversee Bulk & Packaging sales
- 30% of role function
- Margin Management
- High level customer relationship management
- Management of Sales co-ordinator/administrator
- Strategic oversight
- Problem solving support
- Full Key Account Management function relating to independent retail and distributors (both primary & secondary brands) - 40% of role function
- Sales and customer relationship management, customer support and related
- Develop and implement customer strategy and plans; including annual activity planning and co-ad spend
- Full accountability for billing & budgeting (by SKU, Volume, Margin, Category), pricing and profitability o Oversight of operations, order cycle and administration
- Monitor market activity
- Support to external front-end sales team for top end retail - 30% of role function
- Liaison between sales team and supply chain
- Effectively managing stakeholder relationships to ensure business objectives are aligned and delivered upon.
- Ensure regular and accurate sales forecasting and stock planning in conjunction with Supply Chain
- Oversee sales administration and internal processes
- Accurate implementation of partner pricing including margin management and competitive rationale.
- Supply any QA/QC information required by customers/partners
- Managing day to day queries (New business, product availability inquiries etc)
- Coordinating samples and full sales information for partners

**Required Knowledge and skills**:

- Driver’s License, Own Vehicle
- Strong commercial acumen and numeracy skills
- Excellent computer skills including Microsoft Office. Excel skills should include pivot tables and intermediate formulae
- High level data analysis ability - SOH, ROS, distribution, ranging & trends

**Required Prior Learning/ Experience**:

- BCom or related tertiary qualification
- 4+ years FMCG sales and operations experience (of which 2+ years min experience in a similar account management role)
- Advanced understanding of stock planning, logistics & distribution efficiencies

Advantageous
- Manufacturing exposure
- Passion for food with herb & spice knowledge
- Experience with large Retail Chains (retailer systems & procedures, promo planning etc.)
- Experience on Syspro / SAP
- Experience on QlikView/Qliksense, retailer portals

**Personal Characteristics**:

- Systems driven - able to use systems to increase efficiency and drive profitability
- Well spoken, strong written communication with the ability to convey information clearly and concisely
- Ability to work in a high-pressure environment and adhere to deadlines
- Self-starter with strong problem-solving capabilities
- Ability to drive and track targets & KPI’s - Strong attention to detail - accuracy and speed in execution
- “Can do” attitude - Enthusiastic and energetic with a self-driven work ethic to achieving excellence
- A team player with strong inter-personal skills. Able to build and maintain strong working relationships
- Negotiation skills and techniques; the ability to obtain various stakeholders buy in
- Display a concern for business values and ethical standards



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