Receptionist (Serviced Apartments)

2 weeks ago

Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading Tourism and Hospitality company based in Camps Bay. if you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you.

Camps Bay Village, our serviced apartments on Camps Bay Beachfront seeks a receptionist to join their team.

The receptionist must manage and control all operational and accounting aspects of the Front Office, including Reservations via AirBNB and other channels. To ensure the smooth running of the day-to-day running of the front desk / Night audit / Reservations operation.

**Minimum Requirements**
- Matric
- Hospitality qualification advantageous
- Minimum 2 years in the same or similar position
- Opera Experience
- Familiar with all the duties and procedures of the Front Office / Reception

**Main duties and responsibilities**
- Responsible for adhering to operating systems and procedures for the Front Desk Department in accordance with the company standards and requirements. The departments include Reservations, Reception, Switchboard, night audit and porterage
- Responsible for monitoring guest services
- Maximise rooms revenue and sales
- Cross selling for other venues
- Responsible for the financial aspects of the front desk department and variances recorded, including petty cash control, daily house list distributed, debtors passed to accounts department, banking, float checks, day to day correspondence and filing
- Liaise with the maintenance and housekeeping departments to ensure all units are properly maintained.
- Take part in annual job reviews
- Pit checks / credit checks
- Wake up calls
- Assist with airline confirmation, tourist information, personal requests
- Induction and training of new employees
- Emergency procedures

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