Manager: Onsite Operations

3 months ago

Port Elizabeth, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit CPS Department Field Services Reports to Executive: Field Operations (M3) Job Grade/Level M5
Core Description
Manage all aspects of the branch and its staff. Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service. Key Deliverables / Primary Functions
- Managing client/customer expectations by maintaining contracted SLA
- Incident, problem and crisis management; assigning, updating and closing of incidents, projects and PM’s; guide and mentor technicians; productivity and stock management
- Maintain client/customer contractual obligation to complete expected preventative maintenance agreement, project and installation rollout, stock, resources and documentation
- Maintain and ensure all bill of materials are documented and submitted; manage branch expenses - overtime, fuel, consumables, electricity, third party vendors and services
- Ensure weekly, monthly and annual stock takes of all maintenance, client stock and boot stock are done accurately and precise; ensure critical stock and spares levels are maintained and adhered to by branch
- Ensure company HES principles, process, procedure and compliance is always adhered to and maintained

Core Functional Skills & Capabilities Decision Making Leading Teams / Team Leadership Customer Service Analytical and Problem Solving Core Behavioural Competencies Culture Match Job Match Leading and supervising Delivering Results & Meeting customer expectations Planning & Organising Coping with pressures & setbacks Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience
Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience
Or
If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level Certifications Preferred/Advantageous Certifications: ITIL Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 5 - 10 direct and 15 - 40 indirect reports Level of Engagement Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition Required to travel locally and/or internationally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Client Roaming

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