Head: Human Capital Jhb

6 months ago

Johannesburg, South Africa Metropolitan Life Full time

**Introduction**
- Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.**Role Purpose**
- Partner with business leaders and HC Executive to develop and oversee the implementation of holistic HC
- solutions that empower business to achieve its objectives.**Requirements**:

- Post-graduate degree in business, social or behavioral science
- Registration with HPCSA as psychometrist or psychologist preferred not required
- 5-7 years HC generalist experience within an insurance or financial services environment
- Organisational Development Experience
- 5 or more years management experience
- Experience in partnering with senior management on full (transactional and transformational (OD) HC value chain

**Duties & Responsibilities**
- In collaboration with HC Executive develop partnerships with business leaders to determine their HC needs and propose innovative HC solutions that are aligned to MMI’s practice frameworks
- Develop, plan and implement HC solutions in collaboration with the HC Executive, across the employee lifecycle that are aimed at empowering the business to achieve its business objectives
- Provide guidance to business leaders in aligning HC solutions to the business requirements in medium and long term execution plans.
- Provide advice and guidance on HC Operational issues to effectively support the business and mitigate risk
- Provide guidance to business leaders regarding development and performance management practices
- Collaborate with business leaders to influence and empower leaders to achieve Employment Equity plans and targets
- Monitor delivery of Employment Equity through recruitment and talent development practices
- Manage the implementation of employee relations practices and be accountable for the outcome of employee relations matters
- Support Metropolitans unified culture that is consistent with the vision, purpose and values of the organisation
- Build and maintain effective business partnerships with all key stakeholders by initiating and maintaining regular interactions
- Manage and control the integrity of HC data and ensure HC governance practices are adhered to
- Keep abreast of trends, legislation and best practices within the HC industry to optimise service delivery
- Act as custodian and champion of Metropolitan HC practices and solutions by creating awareness of these practices and ensuring alignment and implementation of these practices
- Support the employee journey from start to exit by providing expert advice, facilitating interventions and executing HC solutions aligned at best practice (this may include talent management, induction and onboarding, performance excellence. Industrial relations, employee

engagement and exit management)- Implement HC metrics in area of responsibility to measure the impact and successful implementation of HC solutions
- Analyse relevant HC metrics to provide leaders with trends and insights
- Conduct root cause analysis of risks and create action plans to mitigate risks
- Assess the return on investment on HC solutions and make recommendation to enhance HC solutions and service delivery
- Assess HC service delivery by maintaining regular interactions with business stakeholders
- Compile and submit HC scorecards, monthly reports and other related metrics as required
- Partner with HC across MMH to initiate and improve the effective delivery of HC solutions, while integrating and sharing best practices

**Competencies**
- Business Acumen
- Stakeholder engagement and management
- Earns Trust Through Results
- Influencing and Persuading
- Transformation
- Organisational Design and Workforce Planning
- Analytical thinking
- Change Champion
- Growing Talent
- Outside-in Thinking
- Total Reward
- Organisation Development

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