Helpdesk Agent Learner X2

6 months ago

Johannesburg, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for aHelpdesk Agent for Business Applications provides “first-line” On Key Application support to divisional, supplier and TFS on-site system users in a timely manner delivering a quality support experience.
The Agent is responsible for addressing and resolving “calls for assistance” logged by such users via the On Key Application’s Service Requestor App (SRA) or the On Key Application Support mailbox, including troubleshooting system errors the user may be experiencing, providing 1 on 1 user assistance and delivering Application training to existing and/or new users. Where the Agent is unable to resolve the users’ call the Agent escalates to second-line support for further assistance. The Agent also develops and keeps up to date Application training material, performs basic Application configuration and ensures Application processes and governance is adhered to.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**EAMS Core**

**EAMS Integrated Applications**

**EAMS Interfaces**
- Deliver EAMS support through the call logging platforms (SRA and OnKey Mailbox)
- Review, classification and allocation of calls as they are logged
- Conducting initial first line support troubleshooting
- Escalate calls to other departments (Finance, Group IT etc. ) as required. Alternatively escalate to second line support for further assistance
- Manage the users expectations and communication to the user until call resolution and closure
- Adhere to process governance and procedures for call management
- Schedule and conduct one on one user training or multiple user training sessions via Microsoft Teams or in person if required
- Assist with documenting user training manuals or updating as and when system changes are made
- Schedule and conduct client engagement sessions as a proactive measure to understand challenges experienced onsite
- Participate in other projects related to the EAM system under the guidance of superiors
- Participate and support superiors in basic system configuration and set up
- Produce statistics and reports as requested relating to EAM support calls
- Attend site visits with superiors as and when required
- Participate in new sales efforts including performing EAM system demonstrations

**Other**
- Respond to and action any reasonable request from Management.

**Skills and Competencies**:

- Ability to display integrity and resilience
- Excellent communication and interpersonal skills
- Ability to communicate with all levels of OnKey system users, suppliers and TFS teams onsite
- Attention to detail and strong organisational skills
- Must be competent and professional
- Ability to plan, organise and control own work effort
- Excellent telephone etiquette

**Qualifications**:

- Grade 12
- NQF4 technology qualification
- 6 months learnership
- 12 Months Internship

  • Helpdesk Operator

    5 months ago

    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Call Centre Agent: To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction. To ensure service delivery is aligned to the output specifications pertained in the PPP Agreement Standby...

  • Isp Helpdesk Manager

    6 months ago

    Johannesburg, South Africa Reflex Solutions (Pty) Ltd Full time

    **About Reflex** Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality...

  • Agent - Social Media.commercial Operations Sa

    5 months ago

    Johannesburg, South Africa MTN Nigeria Full time

    The key purpose of the Social Media Agent is to ensure an effortless customer experience across MTN’s Non-Voice Channels. The Agent operates within Social Media Customer Care (Non-Voice Channels: Customer Experience and Operations/CXO).They are responsible for engaging all MTN customers (All topics related to MTN products, service offerings, CBU & EBU)...

  • IT Support Helpdesk Level 1

    5 months ago

    Johannesburg, South Africa Exclusively Remote Full time

    IT Support Helpdesk Level 1 - RMM Specialist One of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level 1 - RMM Specialist Key Requirements: (Min 1 year Experience) - Proficiency in maintaining and monitoring **Remote Monitoring and Management (RMM)** tools, specificall**y NinjaOne RMM.**: -...

  • Application Helpdesk

    5 months ago

    Johannesburg, South Africa Impronics Technologies Full time

    Diploma or equivalent in Information Technology Knowledge of Learner Management Information Systems would be an added advantage. Industry qualifications ITIL, (Latest ITIL 4 would be an added advantage), Min 5 ’ xp th bov domain.

  • Intern Customer Service Agent

    1 month ago

    Johannesburg, South Africa Moladira Skills Full time

    **Job Description: Intern Customer Service Agent (CX)** **Location**: Roodepoort, Johannesburg, South Africa **Salary**: R6,000 - R6,400 per month **Employment Type**: Internship/Temporary Position **Job Overview**: Our client, a leader in the **telecommunications sector**, is seeking **Intern Customer Service Agents (Technical)** to join their dynamic...

  • Intern Customer Service Agent

    1 month ago

    Johannesburg, South Africa Moladira Skills Full time

    Job Description: Intern Customer Service Agent (CX) Location: Roodepoort, Johannesburg, South Africa Salary: R6,000 - R6,400 per month Employment Type: Internship/Temporary Position Job Overview: Our client, a leader in the telecommunications sector, is seeking Intern Customer Service Agents (Technical) to join their dynamic team. This role is ideal for...

  • Motor Sos Agent X2

    3 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam SOS has a great career opportunity available for a Motor Contact Centre Agent who will be based in Parktown**WHAT WILL YOU DO?** - The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries via...

  • Intern Customer Service Agent

    2 months ago

    Johannesburg, South Africa Moladira Skills Full time

    Job Description: Intern Customer Service Agent (CX)Location: Roodepoort, Johannesburg, South AfricaSalary: R6,000 - R6,400 per monthEmployment Type: Internship/Temporary PositionJob Overview:Our client, a leader in the telecommunications sector, is seeking Intern Customer Service Agents (Technical) to join their dynamic team. This role is ideal for...

  • Welding Internship X2

    5 months ago

    Johannesburg, South Africa Rand Water Full time

    **Job Advert Summary**: **Minimum Requirements**: - South African citizens. - All race applicable. - Applicants must have Matric and a suitable qualification in Welding. - Applicants must be under the age of 35. - Curriculum Vitae. - Recommendation letter from the Tertiary training institute verifying that you must only complete the one year training in the...

  • Customer Service Support Agent

    1 month ago

    Johannesburg, South Africa CipherWave Full time

    JOB PROFILE: Job Title: Customer Service Support Agent Organization: Zoom Online Department: Customer Service Reporting Structure: Call Centre Manager Salary: R30 000.00 pm Benefits: N/A Location: South Africa – Remote Job Type: Permanent Working Hours: Mountain Standard Time (GMT-7) Company Values: About Us: Zoom Online is an emerging internet...

  • IT Support

    6 months ago

    Johannesburg, South Africa National Risk Managers (Pty) Ltd Full time

    A Medical Insurance Company based in Benoni is currently looking to employ a IT Support Agent who will provide service desk support to end users and Troubleshooting IT network and hardware. **Key Tasks** **Provide IT support to end users** - Resolve helpdesk tickets within SLA - Provide telephonic and remote support - Perform Ad hoc tasks - Perform...

  • Instrumentation Mechanic Internship X2

    5 months ago

    Johannesburg, South Africa Rand Water Full time

    **Job Advert Summary**: **Minimum Requirements**: - South African citizens. - All race applicable. - Applicants must have Matric and a suitable qualification in Instrumentation Mechanic. - Applicants must be under the age of 35 - Curriculum Vitae - Recommendation letter from the Tertiary training institute verifying that you must only complete the one year...

  • Diesel Mechanical Internship X2

    5 months ago

    Johannesburg, South Africa Rand Water Full time

    **Job Advert Summary**: **Minimum Requirements**: - South African citizens. - All race applicable. - Applicants must have Matric and a suitable qualification in Diesel Mechanical. - Applicants must be under the age of 35. - Curriculum Vitae. - Recommendation letter from the Tertiary training institute verifying that you must only complete the one year...

  • Petrol Motor Mechanical Internship X2

    5 months ago

    Johannesburg, South Africa Rand Water Full time

    **Job Advert Summary**: **Minimum Requirements**: - South African citizens. - All race app.licable. - Applicants must have Matric and a suitable qualification in Petrol Motor Mechanical. - Applicants must be under the age of 35. - Curriculum Vitae. - Recommendation letter from the Tertiary training institute verifying that you must only complete the one...

  • Call Centre Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition and Talent Acquisition Specialist contactREQ: 136725Role: Team: Service Centre X2Job Family: Sales And ServicesCareer Stream: Call Centre (Service)Leadership Pipeline: Manage OthersJob Purpose: To manage and lead call centre agents to enable them to achieve their deliverables in line with Nedbank strategy.Key Responsibilities:Measure quality...

  • Panel Beating and Spraying Painting Internship X2

    5 months ago

    Johannesburg, South Africa Rand Water Full time

    **Job Advert Summary**: **Minimum Requirements**: - South African citizens. - All race applicable. - Applicants must have Matric and a suitable qualification in Panel Beating and Spraying Painting. - Applicants must be under the age of 35. - Curriculum Vitae. - Recommendation letter from the Tertiary training institute verifying that you must only complete...

  • Front House

    6 months ago

    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities is looking for Front House (Reservation Agent) to ensure quality systems and processes are adhered to and monitored on an ongoing basis in a manner that achieves the objectives of EY by administering and supporting the management of the Enterprise Reservation System (ERS) utilised by EY for, meeting rooms, events and AV/VC...

  • General Assistant X2

    6 months ago

    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: We are looking for a General Assistant in the Hospitality Industry that performs day-to-day housekeeping services ensuring a clean and attractive facility. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality,...

  • Service Desk Co-ordinator

    5 months ago

    Johannesburg, South Africa Upngo Accounting & Bookkeeping Full time

    **Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...