IT Support
4 weeks ago
A Medical Insurance Company based in Benoni is currently looking to employ a IT Support Agent who will provide service desk support to end users and Troubleshooting IT network and hardware.
**Key Tasks**
**Provide IT support to end users**
- Resolve helpdesk tickets within SLA
- Provide telephonic and remote support
- Perform Ad hoc tasks
- Perform projects and adhere to deadlines
**Troubleshooting IT network and hardware**
- Set up end user hardware and troubleshooting
- Troubleshoot and maintain cabling
- Troubleshooting networks
- Printer troubleshooting
**Physical activities**
- Occasional laying or checking cables which may involving climbing into ceilings
**When the job will be performed**
- Typically, standard office hours (Monday to Friday 08:00 - 17:00)
- Occasional after hours call outs (including weekends and public holidays)
- Scheduled standby and call out shifts
**Where the job will be performed**
- Benoni based / Flora based
- When required Affinity data centres and other Affinity sites
**Other requirements**
- Own vehicle needed
**Essential Qualifications**
- Matric Certificate.
- A+ Certificate.
**Desirable Qualifications**
- N+ Certificate
- LPIC 1
**Essential Experience**
- 1 years’ experience in IT Support.
- 1 Years’ experience in hardware.
- Minimum of 1 years’ experience in software.
- General experience in Linux.
**Desirable Experience**
- Practical experience in the use of IT maintenance equipment.
**Knowledge and Skills**
- Working knowledge of IT hardware
- Workable knowledge of Helpdesk systems
- Application of Microsoft Office and Linux software
- Oral and written communication skills
- Telephone etiquette
- Ability to provide technical support telephonically/remotely
- Problems solving skills.
**Attributes**
- Adaptable
- Ability to multitask
- Friendly, helpful and patient
- Results driven
- Able to work under pressure
- Analytical
- Respect confidentiality
- Professional
- Creative and innovative
- Independent worker
- Safety conscious
- Honest, humble and hardworking
For more information please contact:
**Angelique Hart
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