Banqueting Coordinator

**Job Advert Summary**:
If you love creating a good first impression, exceeding customer expecations through efficient delivering and friendly service with great attitude, with good knowledge of product, menus, co-ordinating the delivery of all food and beverage for functions held in the hotel and all the details pertaining to functions being held in all banquet and meeting rooms, **ANEW Hotel Hilton** is looking for an individual like you.

**Minimum Requirements**:

- Matric
- Hospitality certificate or diploma is desirable
- At least 1 years experience plus reception experience within the hospitality industry
- Knowledge of Opera, Front office & F&B systems and procedures
- High level of customer service, disciplined, organized and attention to detail is essential
- Excellent communication skills
- High degree of self-motivation and ambition
- Must be able to work shifts, nights and weekends

**Duties and Responsibilities**:

- Greet customers politely, project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
- Introduce self to customers
- Ensures each conference facilitator receives a welcome pack and briefing on arrival
- Ensure that our service and product deliver the highest level of guest satisfaction.
- Monitor customer's needs and promptly handle requests
- Ensures post conference debrief with client and sign off account before departure on last day.
- Bid guest’s farewell and invite them back to the hotel on departure
- Handle customer complaints in a polite and professional manner, if unable to assist refer to manager immediately.
- Ensure the Year to Date departmental profit per the budget is achieved.
- Follow up on all daily banqueting and conference enquiries and ensure receipt of all pre-payments and deposits limiting business risk to non-payment.
- Adhere to company cash and all money handling procedures.
- Ensure all revenue per function sheet is raised correctly per day on Pluspoint and Apex. Ensure a banqueting control file is opened for all events and revenue is agreed to this on a daily basis.
- Ensure that open folios with balances due are paid by the customer / guest, on departure. In the case of the companies which have credit facilities, ensure that all amounts due are checked out to accounts receivable within 24-hours of the guest departing.
- Accountable for Banqueting cost control and the related results.
- Produce reports on the aspects of the Banqueting Department in terms of policy and directives issued by the General Manager and F&B Manager.