Retail Operations Executive Cape Town, South Africa
2 weeks ago
The Retail Operations Executive ensures that all touchpoints where the brand experience is delivered are done to the correct global, PMI & brand standards including, Boutique stores, Kiosks, Pop-ups, normalization activities, and other unconventional touchpoints. Strong communication & negotiation skills are also vital as this role requires a significant number of external negotiations and working with people.
Your ‘day-to-day’
- Monitor and evaluate all activities taking place in stores, kiosks, and pop-ups to ensure global PMI standards are met.
- First point of contact for Operators and Agencies regarding store, kiosk, and pop-up activities
- Assist Coaches in the field with normalization activities related to set-up and brand experience
- Participate in negotiations for new touchpoints, both conventional and unconventional.
- Work closely with the commercial planning team to ensure the smooth execution of normalisation activities
- Work closely with the Key Accounts department to ensure successful implementation.
- Regular communication with the marketing team to ensure messaging consistency and timely content development for the consumer experience across all touchpoints
- Collaborate closely with Commercial Operations Development (COD) to ensure that all staff is properly trained
- Deployment of projects and initiatives while ensuring effective execution of consumer journeys to enable a seamless omnichannel consumer experience across experiential touchpoints
- Provide consumer insights and leverage on the outcomes of huddles and net promoter score (NPS) inner loop practices, and support consumer experience in identifying and addressing experience gaps and opportunities
- Deployment of projects and initiatives while ensuring effective execution of consumer journeys to enable a seamless omnichannel consumer experience across experiential touchpoints
- Provide consumer insights and leverage on the outcomes of huddles and NPS inner loop practices, and support consumer experience in identifying and addressing experience gaps and opportunities.
- Deliver on-brand store experiences while adhering to Brand, Marketing, and Consumer Experience guidelines
Who we’re looking for
- A completed degree in Business, Commerce, Marketing, or Supply Chain is preferred
- A minimum of 3-5 years of experience in senior retail, marketing within retail, or FMCG environment is required
- High level of proficiency with MS Office tools (PowerPoint, Excel, Word), Teams
- Proven experience in Data Analytics & reporting
- Strong communication skills and the ability to build strong relationships with different stakeholders on various levels in the organization
- Proven networking ability and established public relations skills
- Detail-oriented and goal-oriented
- Good analytical thinking & prioritisation
- A valid driver's license
- Capability to travel
Other key competencies include:
- Strong work ethic and ability to manage multiple projects and meet deadlines and timelines with ease
- Ability to maintain a positive attitude in high-stress situations and multi-task in a very dynamic environment.
- Ability to think outside the box, demonstrate proactivity, and handle crisis situations in a subtle manner
- A team player attitude, but with the experience & ability to take the leadership role when required, even with more senior stakeholders to ensure the objectives are met in any situation
What we offer
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment, and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business - our staggering size and scale provide endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
To join our growing team.
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