Boutique Manager

2 weeks ago

Cape Town, South Africa The Estée Lauder Companies Full time

**Position Summary**:

- Drive business through Education, On-counter coaching, Outside Events, On-counter Activities in retail outlets and build brand equity.
- Plan and Coordinate events to ensure increased sales, brand awareness and productivity within the Brand, while maintaining Brand Image.
- Achieve the sales objectives through own effective performance, through exceptional customer service and through the effective management, development and motivation of the team.
- Meet and exceed service and sales goals established by Jo Malone by coaching the Stylists on how to achieve goals by building long-term customer relationships.

**Key Roles & Responsibilities**:

- Daily, weekly and monthly monitor business and analyse results to recognise areas of opportunity and growth to build and impact on overall business.
- Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times
- Execute events according to the events guidelines
- Ensure customers are treated professionally at all times/Service excellence
- Recruit new customers to the Jo Malone brand
- Ensure all action plans are in order for all promotions, launches and special events to ‘drive sales’
- Personally demonstrate excellent selling skills, acting as a role model for team members
- Conduct weekly team meetings to communicate to the team aspects of product knowledge, marketing, account and brand goals and other useful, motivational information
- Look for ways to increase sales potential and service standards via events and focus both in store and outside
- Monitor competitor products, activity and results and discuss with the Sales Manager ways to take on the competition and build the business
- Communicate regularly and effectively with the Sales Manager, keeping him/her informed of activities and working together to resolve difficulties
- Work with the Sales Manager to plan and implement Events pertaining to:

- New Product launches
- Core business activities
- Promotional business
- Building customer loyalty
- Consistently maintain immaculate standards of grooming and excellent merchandising at all times.
- Consistently maintain housekeeping and the use of Jo Malone hygiene at all times.
- Ensure CRM is kept up to date at all times, conduct training when required.
- Ensure all clients are informed timeously of promotions and special events
- Ensure the Boutique is merchandised to comply with the Jo Malone image and standards and marketing focus at all times
- Ensure the Jo Malone philosophy is communicated to customers
- Ensure that all tools and staff necessary for the execution of events are sourced and available timeously.
- Ensure that equipment for special events are stocked at all times according to Checklist and that a high standard on hygiene is maintained
- Conduct regular communication sessions with the team to keep them informed of targets, initiatives and activities that impact on their ability to perform their jobs to the best standard
- Ensure that all HR documentation is completed on a timely and accurate basis.
- Complete all paperwork accurately and submit in accordance with deadlines
- Ensure Merchandising guidelines and standards are followed.
- Ensure the team receive education, coaching and guidance to learn all aspects of running the account, have the correct product knowledge and can complete all tasks required
- Conduct quarterly assessments and bi-annual performance reviews in line with Company policy
- Leads by example and demonstrates a mentoring style of management, whilst exceeding company standards.

**Qualifications**

**Requirements**:

- Cosmetic experience preferred.
- 1-2 years key holder responsibility in a supervisory role in a service oriented environment
- Ability to work in a fast paced environment.
- Computer literate - MS Office
- Managerial experience.

**Job**: Retail - Store

**Primary Location**: ZA-WC-Cape Town

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: Variable

**Job Number**: 2210029

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