Compliance Analyst

7 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

To ensure that compliance operational and reporting requirements are met within area of responsibility
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
- Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
- Provide process content in order to get the operating procedures updated (Golden Rules)
- Use techniques such as brainstorming, document analysis, focus groups, workshops and prototyping to elicit complete and accurate business requirements
- Validate documented requirements to ensure they match stakeholders understanding and obtain formal approval of the solution scope and the requirements to be implemented
- Evaluate proposed requirements and solutions against business on objectives in the area and highlight concerns to the business unit of the planned change
- Support ongoing efforts to check that the requirements are in line with business objectives
- Assemble and document all test results
- Assist in the coordination of user acceptance testing
- Provide detailed feedback on whether the developed solution meets the defined business requirements
- Utilise techniques such as business rule analysis, scope modelling, data modelling, process modelling, use cases scenariosand non-functional requirements analysis to determine the detailed specifications
- Document detailed functional and non-functional specifications as per the defined standards in the business
- Execute own work in accordance with the organisational values and code of ethics
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
- Identify and escalate risk as normal part of work
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Log operational losses, report on the losses on a monthly basis and conduct loss reconciliations
- Monitor risk processes to identify and report on possible risk where applicable
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Work with enhanced processes and procedures to maintain operational efficiencies
- Deliver work in an accurate manner to ensure consistent results
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and
- Company policies and procedures
- Complete relevant administration, reporting and updating of information accurately and on time
- Investigate new ways to optimise processes
- Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
- Provide timeous reports on operations, performance and audit findings
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
- Assist in the process of resolving post implementation issues
- Assist in the identification of risks and issues throughout the project life cycle
- Ensure adequate mitigation measures are put in place for risks impacting requirements definition or solution development
- Review changes to the project scope and deliverables
- Provide advice on the impact to project timelines, solution scope and functional resource requirements
- Provide input to teams in the supported business area on how to engage in continuous improvement thought processes
- Provide regular updates to business unit representatives on the progress of business analysis activities throughout the project
- Contribute to teamwork and inclusivity by working together to achieve team goals
- Value individual contributions and respects diversity in the team
- Share information and knowledge that benefits the team
- Seek out regular performance feedback and put actions in place to improve and enhance performance
- Identify activities to address own development gaps
- Create own personal development plan and review plan with team leader or manager
- Understand which competencies and skills are required to be mastered to ensure personal development and performance
- Keep abreast of learning opportunities, changing products and trends
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
- Identify and escalates potential risks that may lead to increased costs
- Prevent wastage and identify process improvements to contain and reduce costs
- Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines a

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