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Receptionists Required for International Health and

4 months ago

Somerset West, South Africa Ignite Fitness Full time

**Don't be ordinary, be EXTRAORDINARY**

Do you want to work for the coolest growing international brand in SA and earn while you play? We are looking for dynamic, meticulous and service-driven Club Receptionists to join the Ignite Tribe.

**ARE YOU UP FOR THE CHALLENGE?**

As a Front of House employee, you are responsible for the Reception area and ensuring effective and efficient administration within the fitness club, delivering WORLD-CLASS SERVICE to all members.
- **Key performance areas**:_
- Ensure that reception area is always tidy, clean and neat.
- Ensure enough stock of all forms are available at reception for the duration of the shift.
- Be an ambassador for Ignite Fitness at all times, set an example by engaging with members in professional and friendly manner.
- Regulate and monitor all members accessing and exiting the facility, check member is up to date on account.
- Welcome members.
- Member queries.
- Collect paperwork at reception.
- Make sure to sign off when collecting cancellation, freeze forms.
- Ensure enough stationary and forms at hand at reception.
- Ensure all the correct forms are being used.
- Review and check the guest register.
- Make sure that the override reports are being done for review by the GM.
- Make sure that access cards are being handed out correctly - perform a recon on issue and stock (If 10 at reception and 5 people loaded yesterday and come to collect today then stock should be 5 tonight).
- Payments processing (card only).
- Issuing of receipts.
- Recording payment on daily income sheet.
- Explaining policies, terms and conditions of the following:

- membership freezing, cancellations, transfer of memberships, change of details etc.
- Refer new potential members to Sales Consultants.
- Maintain walk-in potential member list for the sales department.
- Answer telephone calls in a friendly and efficient manner and transfer to relevant departments.
- Capture member details.
- Ensure all non-members that need to access the facility sign in on register.
- Maintaining accurate records, processing any membership changes.
- Membership administration, ensuring accurate record keeping & database administration.
- Handling membership queries that originate within the club.
- Accurate record keeping of club assets with sign-out sheets.
- Regulate and monitor all members accessing and exiting the facility, ensuring that membership accounts are up-to-date.
- To ensure all queries are dealt with and feedback has been given to members.
- **Prerequisites for the role**:_
- High School (matric) (Essential)
- Reception: 2 years (preferred)
- Gym: 1 year (preferred)
- Customer service: 2 years (preferred)

We look forward to hearing from you
- Ad posted: 08 February 2023_

**Job Types**: Full-time, Permanent

**Salary**: R6,000.00 per month

**Education**:

- High School (matric) (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Reception: 2 years (preferred)
- Gym: 1 year (preferred)