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Brand Manager
1 week ago
**Responsibilities**
- Champion opportunities to consistently Improve the "Brand" experience
- Drive customer retention, and switch from competitor brands
- Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
- Guide team in effective resolution of customer and brand related issues/queries and handle any escalations
- Develop listening points in the customer journey, define and segment the customer base.
- Develop varying strategies to address segmented customer needs based on their progress on the adoption curve, defend the existing customer base and identify opportunities for continuous improvement
- Test new strategies for driving customer value
- Develop and implement customer experience strategies,
- Reviewing and pulling insights from analytics and data
- Segmenting customers and audiences into meaningful groups
**Qualification**
- 3 Year degree
- 3 - 5 year's experience in managing Consumer brands
**Salary**: R25,000.00 per month
Ability to commute/relocate:
- East London, Eastern Cape: Reliably commute or planning to relocate before starting work (required)
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