E-commerce Agent

2 months ago


Cape Town, South Africa Woolworths Financial Services Full time

**About Us**

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other products.

**E-COMMERCE AGENT**
**Customer Services**

**WOOLWORTHS FINANCIAL SERVICES**

**Woolworths Financial Services follows a Work-in-Hybrid work structure which requires employees to work from home for the majority of their time with some rotation into office.**

**MAIN RESPONSIBILITIES**

To ensure customer satisfaction by dealing effectively with customer interactions.

**KEY RESPONSIBILITIES**
- Handle 1st line customer complaints.
- Process letter and voucher requests received via internal customer queues according to customer preferred medium.
- Liaise with internal and external stakeholders and stores regarding customer queries.
- Involvement in contact center ad-hoc projects.
- Follow-up on queries referred to other departments.
- Answer calls within the required standard.
- Process insurance product requests for customers on system and issue relevant documentation.

**Requirements**:
**KEY COMPETENCIES**
- Excellent Business writing skills
- Computer literacy on Windows and Web
- Flexibility to work different shifts

**MINIMUM QUALIFICATION**
- Matric
- Business Writing Skills

**EXPERIENCE REQUIRED**
- 2 years Customer Service Inbound experience
- Experience in E-commerce is essential
- Store Card, Personal Loans and Credit Card product knowledge
- Experience in E-commerce would be an advantage

**Closing date: 29 October 2024**

**As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.**

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Inbound Customer Service: 2 years (required)
- Business Writing: 2 years (required)

**Location**:

- Cape Town, Western Cape (required)

Application Deadline: 2024/10/29
Expected Start Date: 2024/11/01


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