Human Resources Business Partner

6 days ago

Southern Suburbs, South Africa Homechoice Full time

HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalised terms. Our Aim is to provide multiple, convenient and easy retail shopping experiences which guarantee our customers’ expectations are met and exceeded.

**Here’s what you can expect to be doing in the role**:
Manager our employee relations
- Provide elegant people solutions by pro-actively assisting and supporting both employees and business
- Manage all aspects of the employee life cycle
- Support management in the onboarding process for all new employees and ensure that new employees are properly integrated into the business
- Always ensure that all consultations are in line with best practices, company policies, and procedures
- Provide support/advice / guidance pertaining to grievance and disciplinary processes ensuring that there is always a talented support presence
- Guide and coach management on the performance improvement process in line with company policy and best practice
- Consult on potential changes in terms and conditions

Drive employee wellness
- Actively promote and support the company’s EAP for employees as well as management
- Identify employees at risk for informal referrals, and assist management with the process of formal referrals
- Manage and drive all employee wellness programs throughout the business

Assist with organizational development initiatives
- Support management with the implementation of organizational interventions and change management interventions were risks, operational or strategic business changes are identified by the business
- Facilitate the practical implementation of effective performance management based on company processes within the area of responsibility, with ongoing monitoring of the process to ensure that all related activities are conducted within the allocated timeframes
- Act as a change agent and role model, providing the support and effective mechanisms to implement major changes to the operations of the business
- Facilitate all team development processes, including workshops, exercises, or programs to enhance the cohesiveness of teams

Talent support administration
- Ensure timely and high-quality service is provided in the preparation and issuing of new and amended employment contracts
- Ensure that all relevant new starter documentation is accurately completed and distributed as required
- Maintain accurate and updated employee records at all times for both the employee files and HRMS

Talent support reporting
- Prepare accurate and timely talent reports as requested by management ensuring all statistics are accurate throughout
- Analyze reports and identify risk areas to be addressed through wellness initiatives
- Generate and issue ad hoc reports through data mining analysis to provide management with key statistics and trends identified and provide recommendations to act accordingly

Projects
- Support the talent department in delivering key annual projects in the business, including Group Pulse Surveys, Leadership Surveys, and the bi-annual KPA processes

**A little about who you are**:
Qualifications & Accreditations
- A 3-year diploma or degree

Experience & Skills
- Minimum of 3 years' Talent Support experience within the Call Centre industry focusing on driving and managing employee wellness
- Sound labour relations experience
- Must have managed multiple projects simultaneously
- Experience with HRMS will be an added advantage
- Excellent MS Office skills

Attributes & Behaviours
- Professional, energetic, dynamic, and positive team player with great business acumen
- Strong interpersonal skills and great relationship-building ability
- Clear communicator with the ability to communicate and influence at all levels - both verbal and written
- Strong problem-solving skills with effective decision-making
- Analytical & detail focused - driven to achieve new standards of excellence detail
- Structured approach with excellent attention to detail
- Take ownership, be accountable and reliable
- A high degree of integrity and transparency
- Excellent planning, organizational, and prioritisation skills
- Ability to work well under pressure - independently as well as within a team
- Self-motivated, targeted result, and deadline-driven

Our Values
- Keep Innovating - we have the courage to contribute new ideas and turn those ideas into reality.
- Think like an entrepreneur - we treat the business like it's our own.
- Keep it real - we are mindful of the impact of our words and actions.
- Raise the bar - we strive to deliver excellence in everything that we do.

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