Debtors Manager

7 months ago

Johannesburg, South Africa Lupo Bakery Full time

**Position Summary**:
**Duties & Responsibilities**:
**1.** **Credit Management**:

- Develop and implement credit policies and procedures to ensure appropriate credit
limits are established for customers.
- Evaluate creditworthiness of new and existing customers by analysing financial
information, credit scores, and payment history.
- Set credit limits, payment terms, and conditions for customers based on risk
assessments.
- Regularly review credit limits and adjust as necessary to mitigate potential credit risks.

**2.** **Debt Collection**:

- Monitor and manage the debt collection process to ensure timely and accurate
payments from customers.
- Implement effective collection strategies and techniques to minimise bad debt and
improve cash flow.
- Maintain regular communication with customers regarding overdue payments, resolve
payment discrepancies, and negotiate payment plans.
- Escalate delinquent accounts to appropriate legal and collection agencies when
necessary.

**3.** **Relationship Management**:

- Build and maintain strong relationships with customers, including key accounts, to
enhance customer loyalty and satisfaction.
- Collaborate with sales and customer service teams to address customer queries,
resolve disputes related to invoicing, payments, and credit terms, and ensure a
seamless customer experience.
- Work closely with the distribution teams to coordinate credit and collection activities
related to product deliveries and returns.
- Collaborate with the sales teams to ensure alignment on credit terms, payment
schedules, and account statuses.

**4.** **Reporting and Analysis**:

- Prepare regular reports on accounts receivable, aging analysis, and credit risk
assessment.
- Monitor and analyse trends in payment patterns, credit terms, and bad debt to identify
areas for improvement.
- Provide management with accurate and timely reports on debtors' performance and
recommend strategies for improvement.

**5.** **Staff Management**:

- Manage and supervise a team of debtors' clerks, providing guidance, training, and
support as needed.
- Ensure the team's adherence to credit policies, collection procedures, and performance
targets.
- Conduct performance evaluations, set goals, and provide ongoing coaching and
development opportunities to maximise team productivity.

**6.** **External Audit and Compliance**:

- Collaborate with external auditors during the audit process, providing necessary
documentation and explanations related to debtors' management.
- Ensure compliance with relevant accounting standards, legal regulations, and internal
control procedures.
- Assist with the implementation of recommendations from audit findings to strengthen
debtors' management processes.

**7.** **Sage Evolution and Supermarket Experience**:

- Utilise Sage Evolution or similar accounting software to manage customer accounts,
track collections, and generate financial reports.
- Knowledge of working with supermarkets and understanding their specific credit and
payment processes will be advantageous.

**8.** **Requirements**:

- Bachelor's degree in finance, accounting, business administration, or a related field.
- Proven experience as a Debtors' Manager or in a similar role within the FMCG industry.
- In-depth knowledge of credit management principles, debt collection practices, and
relevant legal regulations.
- Strong analytical skills with the ability to interpret financial statements and credit
reports.
- Excellent negotiation, communication, and interpersonal skills.
- Proficient in using accounting software and Microsoft Office Suite, particularly Excel.
- Experience collaborating with sales teams, distribution teams, and staff management.
- Familiarity with external audit processes and compliance requirements.
- Knowledge of Sage Evolution or similar accounting software will be advantageous.
- Understanding of supermarket credit and payment processes is desirable.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Strong attention to detail and accuracy.

**Personal Attributes**:

- Ability to work without supervision
- Assertive
- Ability to work under pressure
- Good communication
- Writing skills

**Job Types**: Full-time, Permanent

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