Claims Consultant X 2

3 weeks ago

Durban, South Africa 101 Careers Full time

Matric
- Preferred Qualification:

- Insurance related qualifications e.g. FETC: Short Term Insurance NQF 4, RE5
- 4 years Short Term insurance related experience, preferable Homeowners Claims Assessment experience Preferred Experience:

- 5 years Short Term Claims insurance related experience, preferably with Homeowner’s experience
- 5 Years HOC Claims Experience Key Responsibilities
- Authorize all claims within the set mandate and resolve all claims within the agreed productivity targets and turnaround times by utilizing the claims diary system effectively.
- Demonstrate a clear understanding and execution of customer complaints and resolutions that must be maintained and exceeded, as well as a clear understanding of claim rejections. Demonstrate a clear understanding of the management of claims handling that must be followed within the regulated agreements as specified by the relevant regulatory boards.
- Possess the ability to communicate calmly yet assertively with difficult customers at all levels and outcomes in a fair, sensitive, and persuasive manner, always keeping in mind that the customer has to be treated fairly as required.
- Have a clear understanding of how to engage and communicate with the appropriate specialist service providers to engage on each claim, such as engineers, etc. You are responsible to ensure that you maintain effective relations with all stakeholders within the organization. This includes but is not limited to: Technical Competencies:

- Short term insurance claims and Customer Service orientated.
- Computer Literate, Excel, Word, Microsoft Outlook,
- Claims Management and effective ability navigate systems.
- Have the ability to understand and communicate technical matters analytically.
- Have excellent verbal and written communication skills

**Job Type**: Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Insurance NQF 4, RE5: 4 years (required)

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