Senior Travel Consultant

4 weeks ago

Cape Town, South Africa Cullinan Holdings Full time

Grosvenor Tours, a leading Destination Management Company focused on crafting travel experiences to Southern & East Africa and are seeking a talented Senior Travel Consultant to join their team where you will be responsible for providing exceptional customer service to our clients while creating customized travel itineraries that exceed their expectations. You’ll have the opportunity to work in an exciting and fast-paced environment, while utilizing your knowledge of the tourism industry to provide customers with unforgettable experiences.

At Grosvenor Tours Individual respect, team support, empathy and a sense of family are core to culture and values. Remuneration is negotiable to experience with considered travel and performance benefits.

The overall purpose of the Senior Travel Consultant is to:

- Successfully negotiate rates and services
- Successfully propose and secure leisure FIT & groups
- Control the operation and effectively manage groups on the ground.
- Go the extra mile to create exceptional customer and guest experiences
- Strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.
- Supplier negotiations: Ensure best rates are negotiated and secured.
- Accurate and timeous loading of bookings into the reservations system.
- Prepare the costing and check the pricing against the proposal.
- Conduct availability checks.
- Provisional booking of services and managing their release dates.
- Source and secure alternatives if any availability challenges arise.
- Book all accommodation and services (coach, guide, meet and greet, etc.) and reconfirm all services.
- Utilize opportunities to earn an additional income: secondary buying, commissions, optional tours.
- Compile documentation for guides and tour leaders, as well as documents on the operation of the group such as rooming lists, invoices, etc.
- Ensure the smooth running of the overall itinerary based on individual components.
- High level and frequent communication on every group with the Guide and Tour Leader.
- Ensure that all loops are closed and that every party is always appraised of their duties to ensure the successful operations of our groups.
- Resolving any incidents or challenges immediately and in a way that satisfies the immediate guest and the customer from a service delivery point of view as well as Grosvenor Tours as the DMC in terms of profitability of the group.
- Ensure all supporting documentation required is submitted for weekly guide payments.

**Requirements**:

- Grade 12 (essential)
- Related Tertiary Qualification in Travel & Tourism highly beneficial
- Well-experienced in consulting, quoting, and operating FIT & Groups
- Experienced and knowledgeable working within Reservations systems
- Solid product, destination, and logístical knowledge of Southern and Eastern Africa
- Itinerary development (ability to put an itinerary together with little to no direction received from the customer in terms of products and services to propose.
- Educational travel may be required
- Working knowledge of Word, PowerPoint, and advanced knowledge of Excel is essential
- English speaking - Portuguese or Spanish will be an advantage
- Skilled communicator who provides quality communication to customers (e.g., quoting, changes, recommendations)
- Strong relationships with customers, suppliers, and guides
- Services and customer experience focused, always understanding, and considering the customers’ expectations and requirements.
- Can manage high volumes whilst maintaining a high level of detail and accuracy
- Maintains quick turnaround times on customer quotations, updates, complaints, and queries
- Proactive and ability to be creative
- Strong negotiation skills
- Organized with strong time management skills
- Listening and writing skills
- Strong team player that can also work independently
- Exceptional at trouble-solving and solutions-driven

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