Stores IT Specialist

**Job ID**:14517**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:
**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
We’re looking to add great new talent to our Infotec - Stores Technical Services portfolio. If you are committed to quality, then join our drive to develop world-class IT Solutions. With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we need to employ top talent to support our key business functions.

TFG’s IT division provides innovative, strategic and cost-effective ICT solutions and professional services to TFG and its subsidiaries. Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service.
- **Responsibilities**:

- Providing 3rd line technical support for TFG store systems environment
- Trouble shooting and deployment using SCCM platform
- Service level agreement compliance
- Stakeholder engagement with stores service providers and other support teams
- Identifying improvement opportunities and enhancements for current processes
- Investigating and implementing solutions to technical issues
- Detailed documentation relating to processes kept and maintained
- Hardware and software testing and certification
- Involvement in technical projects
- Symantec reporting and deployments
- Microsoft patching

**Requirements**:

- A relevant tertiary qualification
- 5 years relevant IT/store systems support experience
- Excellent analytical and problem-solving skills
- Understanding of ITIL, incident and problem management best practices
- Excellent desktop hardware and peripheral knowledge
- In depth knowledge of Windows 7 & Server 2008 r2 technology
- In depth knowledge of SCCM CB (Current Branch)
- Knowledge and understanding of AD, DNS, MSMQ, SQL
- Microsoft Infrastructure knowledge in a remote office environment
- Knowledge and understanding of an Enterprise Mobile Management Solution
- Knowledge and understanding of wireless networking (access points and managed switches)
- Excellent communication skills (written and verbal) at various business levels
- To be able to work in a highly pressurized and target driven environment
- Able to work independently, as well as within a team
- Strong organizational, analytical and co-ordination ability
- High attention to detail

Willing and committed to continuous learning
- Advantageous:

- Good VB and Powershell scripting skills
- Working knowledge of Mikrotik or other networking equipment
- Knowledge and understanding of Enterprise Mobile Management, preferably on an Android or iOS platform
- Knowledge of Windows 10 & Server 2012 technology