HR-payroll Support Consultant

4 weeks ago


Midrand, South Africa AdaptIT Full time

**Listing reference**: adapt_000119**Listing status**: Online-
**Position summary**

**Industry**:IT & Internet
- **Job category**:Education and Training**Location**:Midrand
- **Contract**:Permanent**EE position**:Yes**About our company**
- A provider of leading specialised software and digitally-led business solutions that assist clients across targeted industries.**Introduction**
- We are currently hiring for a HR-Payroll Support Consultant to provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for the for logging, investigation, and resolution of queries from the clients, to fulfill the contractual obligation to the clients as laid out in the SLA (Service Level agreement).**Job description**

Primary Responsibilities for the Role
- Investigate incidents relating to systems, within the scope of control and assign to other departments where necessary.
- Continuous communication with originators of incidents with regards to their status and activity.
- Perform reconciliations for the subsystem in the scope of control
- Recommend corrective actions after investigation.
- Participate in internal audits.
- Provide client support on the use of the ITS Integrator systems as per maintenance and service level agreements (SLA).
- Log incidents on the ticketing system in response to customer or internal reports.
- Monitor statutory regulation alignment to the system within scope of control.
- Responsible for the integration between sub-systems allocated to the team and other ITS systems.

Compliance to the ISO 9001:2015 Support Procedure
- Adhere to published procedures and standards.
- Maintain records in accordance with published procedures.
- Initiate corrective and preventative action as per standard procedure.
- Monitor effectiveness of corrective and preventative action.

**Minimum requirements**

Minimum Qualification Experience RequireD
- Matric relevant qualification (e.g. Business Analysis/Testing Certificate etc.)
- Or 3 years of experience on the related subsystem

**CORE COMPETENCIES**

**KNOWLEDGE**
- Intermediate business process knowledge
- Intermediate understanding of business principles
- Intermediate knowledge of statutory legislation
- Identify opportunities to sell systems and services to existing clients
- Intermediate knowledge of the sector
- Intermediate knowledge of the ERP systems function
- Intermediate knowledge of different modules in the various suite of products
- Continuous development of knowledge of software systems within scope of control.
- Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

**SKILLS**
- Ability to perform medium to complex investigations
- Design & analysis skills
- Research skills
- Mentoring and coaching skills
- Conduct Training and Consulting
- Ability to grasp business practices and recommend alternative solutions
- Intermediate problem-solving ability
- Ability to create, compose and edit written materials
- Agile and adaptable

COMMUNICATION SKILLS
- Proficient written and verbal communication skills
- Proficient presentation and report writing skills
- Proficient negotiation skills
- Interpersonal skills

**SYSTEM KNOWLEDGE**

Have intermediate knowledge of:
**Human Resource**
- Appointments and Biographical Details, including:

- Integration to other Subsystems
- Impact in Payroll
- Secondary Contracts
- Leave System including setup functionality
- Log files and reports
- Routing and setups

**Personnel iEnabler**
- Web Appointments & Approvals
- Secondary Contract Claims & Approvals
- Leave
- Biographical Maintenance

**Payroll**
- ED Code definitions, including impact of statutory components i.e. Tax Codes, UIF, Skills, COIDA, GLA Allocation and impact
- Globals and impact including TGP setups vs Basic plus Benefits
- Definition and use of Funds, Tables and their structures, impact on calculations
- TGP Setups vs Basic plus Benefits
- Medical Aid Calculations including Tax Credits, AMTC, Fringe Benefits
- Payroll Postings - where GLA comes from etc. Automated postings vs manual postings
- Salary Calculations - Calc Numbers / Seq Numbers, finalization of salary calcs
- Rollbacks / Re-calcs vs Late Calcs
- SARS Submission process plus understanding and clearing validation errors
- Salary Increases, process followed



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