Performance Facilitator

5 days ago

East London, South Africa Metropolitan Life Full time

**Introduction**

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Role Purpose**

Effectively deliver learning experiences in order to enable individual, team and business performance.

**Requirements**:

- 2 - 5 Years learning facilitation experience.
- Exposure to the insurance or financial services environment (preferred).
- Degree in Human Resources, Learning and Development or related field.
- ODETDP (Occupationally Directed Education Training Development Practice) certification.
- Matric or equivalent.
- Facilitate the learning unit standard.
- Outcome based assessor unit standard.
- Specific licensing or registration.
- Valid driver’s license.
- Facilitation skills.
- Verbal and written communication skills.
- Presentation skills Interpersonal skills.
- Proficient in MS Office.
- Planning and organising skills.
- Understanding people.
- Providing feedback.
- Numeracy.
- Knowledge of skills development.
- Knowledge of adult learning principles and methodologies.
- Knowledge of the learning lifecycle.
- Knowledge of business processes, products and regulations.
- Knowledge of business environment and insurance industry.

**Duties & Responsibilities**

**INTERNAL PROCESS**:

- Deliver learning events, interventions and programmes aligned to business and learning needs.
- Take ownership for end to end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
- Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
- Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
- Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly.
- Gather evaluation and feedback on learning intervention and compile relevant reports.
- Provide feedback to relevant stakeholders on learner progress, participation and performance.
- Maintain effective and efficient record keeping on the relevant systems.
- Administer assessment in line with relevant regulations and policies to determine competence of learners.
- Identify and deliver post learning initiatives to continually embed learning to enhance the learning process.

**CLIENT**:

- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

**PEOPLE**:

- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development.

**FINANCE**:

- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- **
Examining Information**: Analyses and processes information; asks probing questions; strives to find solutions to problems.
- **
Documenting Facts**: Writes fluently when documenting facts; understands arguments; logically focuses on finding facts.
- **
Interacting with People**: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
- **
Articulating Information**: Is articulate in giving presentations; is eloquent and explains things; well projects social confidence when articulating information.
- **
Empowering Individuals**: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others.
- **
Understanding People**:Shows empathy and compassion; attends and listens to people; is

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