Digital Project Lead

3 weeks ago

Sandton, South Africa Profile Personnel Full time

**Digital Project Lead** required for a renowned automotive company based in **Sandton.**

**Education and Experience**:
***
- A recognised Bachelor’s Degree / National Diploma in Information / Digital Technology or Business Management
- Minimum 5 years’ experience gained in Information Systems
- Minimum 5 years’ experience gained in Digital Business Management

**Skills, Attributes & Other requirements**:
**ESSENTIAL**:

- Proven track record of Project Management
- Experience in consulting environment advantageous
- Customer and process orientation
- Analytical thinking and problem solving
- Good communication with respect to project reporting and problem escalation.

**Job Description and Responsibilities**:
***
- Research and introduce new innovations including digital, process simplification.
- Project Manage medium to large NSO Business / Technology / Digital projects.
- Business Analytics
- Consult to the Dealer Network, NSO regarding implementation of new software or processes.
- Support and assist the CIC Dealer Business Helpdesk and Dealer IT Helpdesk.
- Review Monthly and Annual expenditure versus financial budget for the department.
- Submit Monthly forecast, corrective action for Budget and Non budget items.
- Manage the CAPEX Budget.
- Managing the Service Level Agreements internal with the NSO Brands, Dealer Network, internal Helpdesks and Group IT.
- Contribute to the design of new processes and methods for all Sales and Marketing and Dealer Customer Management requirements relating to customer retention, sales, communication and customer service initiatives.
- Supervise and coordinate tasks of junior Business Analysts if necessary
- Enhance and manage the Customer CRM processes for NSO Brands and Dealer Network.
- Continuously improve and manage the Customer and Vehicle Data Quality processes
- Develop and formulate short-, medium
- and long-term strategies in terms of additional data acquisition, customer segmentation models and new data management trends in order to ensure customers are passed relevant and correct information at the correct time to influence purchasing decisions, as well as continued maintenance integrity of all customer information
- Maintain, develop the Customer Data Warehouse information and SAP software, to implement analytical reports and statistical feedback in order to provide detailed insight into customer trends and behaviours to influence the strategies deployed for future customer campaigns and service initiatives.
- Develop and organize training sessions and workshops on processes and systems with internal Sales and Marketing teams and Dealer Network.
- Pursue and coordinate internally with Sales and Marketing and Information Systems Management and staff in planning and operational meetings, in respect of planning and developing new customer campaign and data management system functionality and processes and resourcing requirements in order to ensure effective operations and support of Sales and Marketing and Dealer Network customer operational processes.

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