Digital Change Manager and Content Lead

2 weeks ago

Sandton, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

In today’s fast-paced and increasingly digital world, the banking sector is under immense pressure to evolve. The Corporate and Investment Banking (CIB) Division of Absa is in the midst of a significant digital transformation journey, aimed at positioning the bank as a leader in a highly competitive and rapidly changing environment.

In our intricate and multifaceted digital and financial services landscape, Absa's CIB is not merely undertaking a project; it is navigating a profound shift in how it operates and delivers value. It is a journey fraught with challenges but also ripe with opportunities for those who can master the complexities of this new digital era. Having a solid digital strategy is key to taking advantage of these growth opportunities, specifically where platform businesses and ventures are concerned. Absa CIB’s main platform business is Absa Access, aimed at delivering deliver market-leading capability for our clients across the continent by offering them a single integrated view of their banking solutions on one platform.

In this role the Digital Change manager will affect the Digital Platform Services initiatives to enable Digital Transformation awareness and messaging and adoption of Digital Tools in Absa CIB to enable new ways of working and a digital workforce. The Digital Change Manager will also engage with and empower Colleagues with new digital ways of working and new tools where appropriate.

**Job Description**:
Your key accountabilities will include the following;

Solution Definition;
- Identify needs and gaps in our DPS internal communications/engagement content and recommend new content to address gaps.
- Produce and develop well-researched content to promote the Absa Access products and services.
- Coordinate with marketing and design teams to illustrate content Absa Access
- Proof-read and edit Absa Access documentation before publication
- Implement Colleague Engagement with initiatives to promote adoption of new digital tools and Ways of Work

Establish people change context;
- Advocate & create awareness of the Accountable Executive (AE) enablement online Programme to ensure visible and active sponsorship
- Contribute to the design of Case for Change (C4C)
- Gather stakeholder information to ensure stakeholder ecosystem mapped and identified
- Determine anticipated people change impacts to ensure people change risks are addressed

Change management and engagement;
- Define and manage the implementation of the digital strategy and the digital success measures communication, engagement and change management strategies.

Develop people change plans;
- Develop people change plans to ensure change adoption and embedment
- Ensure people change plans and approach align with project plan and approach

Collaboration across business units;
- Support collaboration across all value stream and platform teams including design, technology and marketing
- Aligning stakeholders on the methods of work and the outcomes driven approach.

Implement change management plans;
- Implement people change plans to ensure change adoption and colleague empowerment
- Support AE by providing guidelines to ensure visible and active sponsorship

Reporting and Analytics;
- Produce reporting for various stakeholders to keep them informed of progress and status of the projects/deliverables

Send us your CV if you have the above experience as well as the following;
- B Degree in Digital / Commerce / Communications or related
- Experience in a digital team or business is a key requirement
- Proven track record of creating a communication or change campaign
- Digital tooling e.g. Microsoft suite, Canva, Miro, Trello and Confluence

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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